Customer Service Accounts Receivable
Resume:
Britania Jacques
Doing the job that needs to be done.
***************@*****.***
Objective
Looking for a career that I can bring my positive attitude and new ideas and a great deal of experience working with different backgrounds. My goal is to excel with every company that I apply for.
Skills
● Recruiting
● SharePoint
● Customer Service
● Accounts Receivable/ Payable
● Microsoft Software
● Case Management
● Analytics
● Hedis
● Procurement
● Tableau
● SQL
● SAP
● Document Management
Work Experience
Intouch CX-Altamonte Springs FL
Operations Specialist-December 2023-Present
● Coordinate and actively contribute to all facets of post-production workflows and processes.
● Collaborate with Production, other Post-production teams, and Vendors to ensure the timely delivery of assets.
● Ensure assets adhere to technical specifications, comply with file naming conventions, and pass QC.
● Assign and monitor key tasks related to media movement, edit support, and asset delivery.
● Collaborate with various departments and stakeholders to bring post-production projects to completion
Concentrix -Lake Mary, FL
QA Analyst-March 2023-January 2024
● Preparing or interpreting financial document summaries, investment performance reports, and income projections for clients
● Answering client questions about financial plans and strategies and giving financial advice.
● Advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives.
● Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.
● Implementing financial plans or referring clients to professionals who can help them. Turning Point Healthcare Solutions - Orlando, FL
Team Lead -February 2022 March 2023
● Create an inspiring team environment with an open communication culture.
● Monitor team performance and report on metrics.
● Discover training needs and provide coaching
● Oversee day-to-day operation
● Recognize high performance and reward accomplishments Tetra Tech - Maitland, FL
Data Analyst - March 2021 to December 2022
● Helping the management and other teams draw business goals and needs for determining which area qualifies for housing assistance.
● Formulating procedural manuals for all departments.
● Monitor and respond to Real Time Adherence (RTA).
● Submitting reports to the relevant department heads and management.
● Assist with developing reports and presentations on analytical findings. United Biosource - Lake Mary, FL
Analyst– June 2020 to March 2021
● Monitor and analyze business performance, providing targeted dashboards and recommendations for operational improvement.
● Serve as Subject Matter Expert (SME) for business data, systems and processes under the team's area of support.
● Write and edit SQL code to ensure data is pulled optimally.
● Assist front end staff and call center staff in understanding carrier websites and verification of eligibility.
CVS Health - Orlando, FL
Pharmacy Technician-March 2020 to June 2020
● Disbursing completed and confirmed prescriptions to patients
● Answering incoming calls and fielding patient questions
● Reviewing and recording patient information with their prescription in compliance with the guidelines of the General Pharmaceutical Council.
● Structure large data sets to find usable information
● Reviewing/ Recording information while being in compliance with the guidelines of (GPC)
Change Healthcare - Alpharetta, GA
Records Specialist -October 2019 to March 2020
● Obtain medical reimbursements related to services.
● Serves patients by preparing medications, giving pharmacological information to multidisciplinary health care teams, and monitoring patients.
● Outbound calls to providers for medical record review and audit.
● Review medical coding.
Covenant Youth Empowerment- Lawrenceville-GA
Case Manager-December 2018 to September 2019
● Assist with behavioral health among adolescents.
● Conducts face-to-face comprehensive assessments to identify problems and service needs.
● Follows all Medicaid, state, insurer, and other regulations related to the credentials required.
● Writes service plans that are clear, concise, complete, and properly coded. Humana Inc - Miramar, FL
Production Lead-February 2015-November 2018
Clinical Innovation Specialist -June 2013 to February 2015-Remote
● Create reports for internal teams and/or external clients.
● Collaborate with team members to collect and analyze data
● Use graphs, infographics and other methods to visualize data
● Identify issues, problems, and solutions in areas of safety, quality, and production
● Assists supervisor/manager in the planning the layout of their assigned area
● Acquire/ Verify prior authorization of all referrals for scheduled tests and admissions.
● Processed PHI (patient health information) and tasked those with conditions to area region nurses.
● Monitor daily appointment schedules and contact patients if necessary, to make sure insurance requirements are met.
● Outreach Specialty-Inbound/Outbound calls to communicate with members on plan and benefits
Education
Columbia College -Bachelor's in Business Administration in Health Science-2024
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