Customer Service Restaurant Manager

Chelsea Howard

**** *. *** **.

Tucson, AZ *****

520-***-****

*****************@*****.***

Headline:

Experienced Restaurant Manager and Customer Service Expert

Objective:

Experienced customer service and restaurant professional looking for a manager role to use my skills in leading teams, making customers happy, and improving operations.

Work Experience:

Manager

Smashburger, Tucson, AZ

Oct 2020 – Aug 2023

• Promoted to manager for outstanding performance and leadership.

• Boosted customer happiness by improving service.

• Made operations smoother and faster.

• Helped increase sales and profits.

• Reduced staff turnover by creating a positive work environment.

• Managed a team of employees successfully.

• Created training programs that made new hires better and faster.

• Found ways to cut costs and save money.

• Successfully organized events that attracted more customers.

• Earned awards for excellent performance.

Customer Service

Home Goods, Tucson, AZ

Jun 2018 – Nov 2020

• Assisted customers with product inquiries and returns.

• Maintained high levels of customer satisfaction.

• Implemented customer service improvements that increased satisfaction scores.

• Trained new employees in customer service best practices.

Assistant Manager

Family Dollar, Tucson, AZ

Apr 2016 – Sep 2018

• Assisted in managing daily store operations.

• Improved store performance through effective team management.

• Increased sales by implementing promotional strategies.

• Ensured high standards of customer service.

Secretary/Receptionist

Excel Mechanical, Tucson, AZ

May 2015 – Mar 2016

• Answered phone calls and scheduled appointments.

• Managed filing and work orders.

• Provided excellent customer service to clients and visitors.

Apartment Manager

Thurber Apartments, Tucson, AZ

Mar 2014 – Feb 2016

• Managed day-to-day operations of the apartment complex.

• Addressed tenant concerns and maintenance requests.

• Ensured the property was well-maintained and secure.

• Increased occupancy rates through effective marketing strategies.

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