Customer Service Representative
Resume:
Keyunna Everett
Shreveport, LA *****
**********@*****.***
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Work Experience
Customer Service Representative
Teleperformance - Shreveport, LA
July 2020 to July 2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Associate
Walmart - Shreveport, LA
May 2019 to August 2020
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Addressed inquiries, resolved customer issues and managed customer relations. CONTACT
Shreveport, LA 71109
Education
High School Diploma
Booker T Washington High School - Shreveport, LA
May 2019
Skills
• Quality control
• Problem-solving abilities
High-energy attitude
Sales expertise
Data evaluation
Technologically savvy
Business development
understanding
Call Center Operations
Courteous demeanor
Inbound and Outbound Calling
Microsoft Office expertise
Customer relations
Adaptive team player
• Communication skills
• Customer service
• Pricing
• CRM software
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