Customer Service Scheduling Coordinator

Jasmine Eleby

**** ***** **** **** *******, TN **018 901-***-**** ********@*****.***

CAREER SUMMARY

Customer Service Professional with about 12-year experience. Strengths include problem solving/conflict resolution, training employees, keeping inventory, proactive selling, and monitoring sales accounts. Excellent communication skills, organized, customer focused, with the ability to meet deadlines. Good business judgment and analytical skills.

EDUCATION

Honors Diploma

Frayser High School, Memphis, TN, May 2010

CERTIFICATIONS

CPR DEC 2022-DEC 2024

PROFESSIONAL EXPERIENCE

Patient Scheduling Coordinator II, West Cancer Clinic, Germantown, TN, October 2023-Present

Verifies that demographic and insurance information has been updated.

Schedules initial office visit appointments, labs, radiology tests and infusion.

Reschedules initial office visit appointments, labs, and radiology tests.

Schedules changes for all Physicians and Nurse Practitioners.

Schedules new internal referrals for all Physicians.

Handles all incoming phone calls and/or emails regarding scheduling appointments.

Mails out reminders/reschedule letters.

Notifies Director/Manager of any problems in a timely manner.

Provides general assistance to patients as they make requests.

Provides doctor’s excuses as needed.

Cross-trains with other schedulers.

Respects the dignity and confidentiality of patients.

Maintains a good attendance record and reports on-time for work.

Maintains a professional attitude and appearance.

Complies with clinic safety policies and procedures.

Possesses good communication skills that lend to a team-oriented work environment.

Attends staff meetings as scheduled.

Assists with training and orientation of new employees as assigned.

Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients.

Performs all other duties as assigned.

Psychiatric Technician Admissions, Memphis Mental Health Institute, Memphis, TN September 2020-October 2023

Manage daily, weekly, and monthly patient admission and discharge records

Greet patients upon admission and discharge

Verify insurance through Interchange to determine patient eligibility for admission

Update patient demographics

Answer incoming calls

Maintain an accurate hospital census report

Coordinate admission processing and release paperwork

Track and maintain hospital census records

Schedule and coordinate inmate admission and discharge with TDOC

Maintain open and effective communication with hospital administration

Enter patient information in hospital admission computer system with 100 percent accuracy

Run shift end reports from Avatar

Customer Service Representative, Accredo Health Group, Memphis, TN October 2018-April 2020

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and distribution of medications

Trained new employees with company policies and work expectations, entering customer data and organizing customer interaction logs

Incorporates current workload in a timely manner to accurate completion of work.

Organizes and prioritizes personal workload using calendars, lists, and other facilitators to ensure timely and accurate completion of work.

Psychiatric Technician Worker, Memphis Mental Health Institute, Memphis, TN, July 2016-February 2017

Observed and assisted patients with day to day activities

Maintained overall maintenance of the therapeutic environment making sure patients and staff were safe.

Recording vital signs weight and demeanor of patients

Attended group meeting for in-service education

Direct Support Staff, Brenda Richardson Memorial Care Home, Memphis, TN, June 2014-July 2016

Observed and assisted patients

Assisted patients with daily activities including feeding, medication intake, and doctor visits

Built companionship with patients

Maintained patient’s homes

References

Upon Request

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