Customer Service Representative
Resume:
Morris Bethune
Elizabeth Cty, NC *****
**********@*****.***
To obtain a position where my experience, skills, and dedication will be an asset to the employer. Recognized for excellent customer service on multiple occasions. Intermediate computer skills: Excel, Word, PowerPoint, and Internet.
Authorized to work in the US for any employer
Work Experience
Transportation Manager
Laurel Park Health and Rehab-Elizabeth City, NC
September 2023 to July 2024
I transported patients in wheelchairs to medical and non medical appointments via Transit 350 Sprinter Van. I also set up outside transportation for stretcher patients, while communicating with providers on a daily basis to confirm, schedule, and reschedule appointments. Driver
Moneysworth Linen Services-Elizabeth City, NC
April 2022 to June 2023
I operated a 28 ft. box truck with a lift gate and delivered 300-1000 pound bins of linen to beach house rental agencies and hotels in the Outer Banks and Virginia. CSR - Customer Service Representative
Maximus-Albany, NY
November 2017 to November 2020
I assisted consumers with new applications for Medicaid as well as assisting those who were already covered with recertifications. Answered between 25-30 calls on a normal day, but during open enrollment that number fluctuated between 75-100. Comfortable with using multiple applications, as well as using more than one screen. I'm also very familiar with HIPPA regulations and protection of PHI. Driver
IIDC-Albany, NY
July 2016 to September 2017
Drove box truck to Vermont and Massachusetts on a daily basis and emptied out clothing donation boxes. Wash Bay Attendant
J.A.Carman Trucking-New York, NY
October 2013 to April 2016
Operated computerized machine that cleaned inside of tanker truck, jockeyed 10 speed trucks around yard, washed exterior and interior of trucks, responsible for tire pressure as well as flats. Sales Associate
Greens Appliances-Albany, NY
January 2012 to July 2013
Sold GE appliances to businesses, landlord and the general public, operated POS purchase system as well as credit and debit card machine, set up service calls, entered inventory into database, worked with a team of eight and alone.
Customer Service Representative
New York Health Options-Albany, NY
January 2011 to November 2011
Assisted consumers with information regarding all aspects of Medicaid, used EMEDNY on a daily basis, answered 80-100 calls per day, maintained professionalism at all times. Inbound calls only. Customer Service
Superior Staff Resources-Albany, NY
March 2009 to October 2010
Inbound calls only. Provided information to custodial and non-custodial parents, case workers, and attorneys, regarding all aspects of child support, handled difficult callers daily while exercising patience and discipline, maintained professional demeanor at all times while delivering accurate and precise information to customer.
Education
High school diploma in Business management
Georgia State University - Atlanta, GA
September 1984 to May 1986
Skills
• Shuttle Driving
• Delivery Driver Experience
• Load & Unload
• Box Truck
• Shipping & Receiving
• Warehouse Experience
• Order Picking
• Packaging
• Manufacturing
• Customer service
• Custodial Experience
• Driving
Certifications and Licenses
Driver's License
Non-CDL Class C
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