Customer Service Network Security

ZACHARY SKWERES

IT AND CYBERSECURITY PROFESSIONAL MARINE VETERAN

Katy, TX 77450 832-***-**** *******.********@************.*** www.linkedin.com/in/zach-skweres

PERSONAL SUMMARY

A distinguished former Marine with specialized cybersecurity expertise and industry certifications, proficient in penetration testing, network security, and ethical hacking, complemented by a solid foundation in technical troubleshooting and customer service; adept at diagnosing complex issues and bridging the gap between technical and business requirements through clear communication. CERTIFICATIONS AND SKILLS

Certifications: CompTIA Security+, CompTIA Network+, CompTIA PenTest+, CompTIA Linux+, ISC2 Cybersecurity Certified Networking, System Administration, and Cybersecurity: Basic Networking Knowledge, Operating Systems (Windows, Linux, macOS), System Administration, Virtualization Technologies, VPN Configuration and Support, Cybersecurity Fundamentals, Virus and Malware Mitigation, Network Security, Firewall Management, Incident Response Support, Customer Service, and Data Management: Help Desk Support, Customer Service, Troubleshooting Hardware and Software, Remote Support Tools, Email and Communication Systems, Mobile Device Management, Data Backup Scripting, Automation, and IT Management: Scripting (Python, Bash), Technical Documentation, Understanding of Cloud Services (AWS, Azure, GCP), IT Service Management, Compliance Standards (GDPR, HIPAA), Basic DevOps Practices EDUCATION

Cybersecurity Penetration Testing Program – Divergence Academy, Addison, TX February 2024 – June 2024 Studied materials on CompTIA Server+, Linux+, Network+, Security+, Cloud+, and PenTest+.

- Managed the public-key infrastructure, transport encryption, securing applications (virtual and cloud systems), access control, and internal reports.

- Operated using Linux to navigate directories and set up files and permissions; performed Bash/Shell scripting commands, LSP, CP, echo, NANO, CHMOD, etc

Associate’s Degree in Information Technology – Houston Community College, Houston, TX August 2022 – May 2024 AA in Automotive Mechanics – Universal Technical Institute of Texas Inc, Houston, TX EXPERIENCE

Automotive Technician

Appel Ford Brenham, TX January 2023 – July 2023

• Conducted comprehensive diagnosis and repair on vehicles daily using advanced diagnostic tools and equipment.

• Performed routine maintenance tasks, including oil changes, brake inspections, and tire rotations, ensuring optimal vehicle performance and longevity.

• Applied safety protocols and quality control measures to ensure craftsmanship excellence and high customer satisfaction in every automotive service.

Don McGill Toyota Katy, TX August 2022 – December 2022

• Employed computerized systems for vehicle diagnostics, staying updated on latest advancements in automotive tech.

• Leveraged expertise in troubleshooting and repairing complex electrical systems, including diagnostics of intricate wiring issues and electronic components.

• Tuned and calibrated engines to improve performance, optimize vehicle efficiency, and enhance power output. Life Insurance Agent – American Life Income Houston, TX April 2022 – August 2022 Cyberspace Operator – US Marine Corps Camp Pendleton, CA November 2017 – April 2020 Sheet Metal Worker – Grant Sheet Metal Spring, TX June 2017 – November 2017 PROJECTS

• PenTesting capstone simulated a black box testing environment. With the router IP address, my team used Nmap and Nessus to find vulnerabilities, enumerated the LAN, used reverse shells, set up proxy chains, and pivoted to take control of the machines behind the router.

• Configured Oracle VirtualBox virtual machine to access multiple Linux operating systems on a single computer.

• Built a working network from scratch using GNS3.

• Performed 20+ lab environments using Linux CLI to perform management tasks on the OS.

• Deployed and managed event logs in Windows and Linux operating systems.

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