Customer Service Tech Support

CHARLES I. BUSH

*** *********** ******

Lawrenceville, GA 30046

************@*****.***

PH: 678-***-****

Objective

To achieve and maintain employment where I can utilize my abilities to interact with the public and clients that will enable me to expand my accounting, clerical, technical and customer service knowledge.

Highlights of Qualifications

Professional Experience

10/2022 -10/2023

06/2021 -09/2022

03/2021 -05/2021

03/2020 - 01/2021

01/2019 – 11/2019

03/2018 – 11/2018

01/2018 – 02/2018

03/2017 - 07/2017

04/2016 – 09/2016

06/2015 – 03/2016

10/2014-05/2015

2/2008 – 10/2013

•Excellent client relations

•Highly professional image

•Effective when working under pressure

•Simultaneously works on several tasks

•Excellent business judgment

•Sets high performance standards for self and follows through

•Proficient in Microsoft Word, Power Point and Excel, Window and MAC

•Maintained database for offsite records in Microsoft Access, UNIX

•Macess, DOS, Internet, Intranet updates, QuickBooks, SAP.

Publix warehouse distribution

Frozen Foods dept Conducted various Task

Picked up pallets with forklift stand up

Cut plastics for selector

Responsible for at least 3 aisle a day

Made sure aisles where stocked on a continued basis

CGS ( Computer Generated Solutions )

Tech Support/CSR

•Conduct Various Task in the Tech support Dept.

•I work in a CRM knowledge base too perform resets

•Phone Swaps, troubleshooting all phones for T-mobile & Sprint

•Comduct Signal and tower checks for Sprint & T-mobile

•Remote control for various devices too help the customer trobleshoot

Patriot strategies/ VA health center

Appointment Scheduler

•Conducted intial research for veterans

•Verified information via security check

•Search for providers in network under eligible coverage

•Dental, optometrist, neurologist, mental care etc.

•After confirmation of the Veterans scheduled availability

•I would then reach out to nearest providers and set appointment

Hire Dynamics agency

Warehouse Forklift operator

•Various temp.position

• from forklift operator

•Inventory control

•Account reconciliation

Five Star Call enter

(CSR Rep for Various Clients campaigns)

•Inbound Calls from Various customers and clients

•Such as HR Block Tech Support, Hale Grove, AppFolio support

•Will take upward to 70 + calls daily.

•Multiple task via different request form each client.

•CRM systems required for each client and being able to communicate via messenger for escalation support

Wipro Limited –

Data Loading Analyst

•Updated and terminate various Medical professionals via DOS systems

•Conducted reports for contract updates via MPIN and TIN ID

•All were for UHC (United Healthcare) termination of contracts addresses etc. For primary physician profile.

Insight global – HP/KP ( Hewlett Packard / Kaiser Perm )

Tech Specialist

•Conducted field test on printer devices that are in KP

•Duties consisted of making sure devices where connected or not connected to a network

•Operation and agenda was to give every device a health check

•Go to each device print out configuration pages and record Port ID Asset ID, IP Addresses

•Analyze the information reports from daily locations for KP

Making sure that all data was submitted correctly

Ebix Health Administration

(Claims Representative/ Admin billing Support )

•Received inbound called from the insured/Policy Holder on status of Dental Claims for various procedures using ADA codes.

•Verified coverage on policy and EOB's ( Provided Explanation of Benefits )

•Provided real time Policy premium for the Policy Holders either Negative or positive in reference to amount owed or refund is due.

•Processed and Received Premium payments for Insured to assure policy was not cancelled.

•Gave a breakdown of Schedule of Benefits of covered procedures and procedures that are not covered based upon the plan

First Advantage ( Aerotek Temp ) Background/

Customer Service/ Tech Support

•Inbound Calls from Various Business owners checking on status of background checks for potential employees and drug test results.

•Password Reset / Troubleshooting website Portal issues

•Verify and correct any information given by employer of a negative result came back for candidate

•Manage Database on calls backs for clients through CRM

Concentrix Corporation

(Apple Care Support /Tech Support )

Call Center

•Inbound and Outbound Support calls for All Apple Products

•Providing Tech support for all IMac, Mac Book Pro, IPAD 1 and 2 etc.

IOS Devices (I Phones) OS X (Operating Systems) for various mainframes on Apple Computers.

•Provide Screen sharing with customers to give the customer a step by step “How too” experience.

•Scope of support covers all of United States and Canada

TRC Staffing

Customer Service Rep(Temp)

•Outbound calls to retrieve survey results on products and services

•Providing customer service and great follow up via phone.

Net Dimensions Healthcare

Account Executive

•Made 60 to 70 outbound sales/Customer Care calls a day to new potential clients speaking with CEO’s, CCO’s, Marketing Directors, Chief HR directors etc.

•Maintained leads for United States territories

•Processed tentative customers, scheduled Demo presentations for account managers with new customers

•Provided product information and system requirements for our LMS (Learning Management System)

•Utilized the SUGAR/Sales-force database sales system to log calls, appointments and follow-up data for account managers

•Assisted in HIPAA and JACHO updates and implementation

4/2006-7/2007

ACE INA – Insurance Company of North America

Team Leader for the Records Off-site Department

•Coordinator/Team Leader for five business units: Property, Casualty, Inland Marine, Environmental and Professional Risk

•Oversee processing file pickups

•Maintaining the off-site request and satisfy database

•Coordinator and liaison for iron Mountain. Keep track of pricing and delivery times through Access database.

•Work with record coordinators/requestors for policies and research to find all lost files/or solutions to resolve this issue.

10/2001-4/2006

Automobile Protection Corporation ( APCO )

Team Lead

•Maintains customer relations & daily deposit from dealerships all over the country

•Process and balance checks & contracts sent from dealership to APCO

•Answer calls from customers, agents & dealers concerning a Gap contract or proof of payment.

•Created an Excel spread sheet (for accounting purposes) to maintain and record all special Agents that acquire their commissions from Gap Contracts before sending the business to APCO.

2/1998-4/2001

Cap Gemini Ernst & Young, Atlanta, Georgia

Office Manager

•Utilize effective communication skills in a high stress environment

•Ensuring daily supplies and materials are maintained and well stocked

•Updating the ASE Manual of all incoming and outgoing activities through PageMaker

•Maintain and process account payable reports

• In house technical support such as printing, networking, hub connections etc.

•In addition started in the mailroom - provided records, sort and deliver mail, memos, copies bounded and dealt with proxy server to enhance quality of documents ordered or requested

Education

ITT Tech - Associates, Computer & Electrical Engineering, 2014

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