Customer Service Support Rep

Nicole Kelley

Albany, GA *****

****************@*****.***

229-***-****

Dedicated and personable customer service professional with[14+ ] years of experience seeking to

leverage strong communication and problem-solving skills to provide exceptional service to customers.

Work Experience

[Chat Support Rep]

[ConnectRN]-Remote

October 2019 to Present

· Provided excellent customer service to clients, addressing inquiries and resolving issues promptly.

· Managed high volumes of chat and emails in a fast-paced environment while maintaining

professionalism and efficiency.

· Collaborated with team members to streamline processes and improve customer satisfaction ratings.

[Member Service Rep]

Dover Staffing-Atlanta, GA

February 2015 to September 2019

· Educate members on available products and services to meet their financial needs.

· Assist members with account openings, closings, and account maintenance requests.

· Resolve member concerns and complaints effectively, escalating issues when necessary.

· Promote credit union products and services to enhance member relationships and achieve sales goals

[Customer Support Rep]

Ranstand Staffing-Werk van thuis

May 2010 to February 2015

· Assisted customers with product information, order processing, and returns, ensuring a positive

experience.

· Resolved customer complaints and escalated issues as necessary to ensure timely resolution.

· Maintained accurate records of customer interactions and feedback to identify trends and areas for

improvement.

Education

High School Diploma

Coosa High School

August 2004 to May 2008

Bachelor in Business Administration

Skills

• Excellent problem-solving abilities

• Ability to work well in a team environment

• Salesforce

• CRM Software

• Slack

• Proficient in customer relationship management (CRM) software

• Goggle Suites

• Strong communication skills

• Attention to detail and accuracy

• Zendesk

• Help Desk

• Live Chat

• Troubleshooting

• Jira

• Organizational skills

• Time management

• Account management

• Leadership

Contact this candidate