Multi-Unit leadership,Business Development,Customer Experience
Resume:
KEN BATES II
New Port Richey, FL *****
904-***-**** - ********@**.***
PROFESSIONAL SUMMARY
I am an instrumental, well-regarded and high energy senior leader with extensive experience creating and driving world-class strategies and operations in diverse and ever-changing global environments.
Additionally, I demonstrate a proven track record of success in scaling operations and unlocking growth potential positioning the organization as an industry leader in a highly competitive landscape.
My background includes propelling business optimization and best practices championing the organizational mission and goals. Additionally, I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision.
I am proficient at building high performing teams, creating expectations, communicating vision, and monitoring performance to maximize effectiveness. A results-driven senior leader translating organizational needs into revolutionary solutions accelerating change, transformation, and growth.
SKILLS
Inspirational Leadership
Team Building
Leadership Development
Multi-Unit Management
Operational Efficiency
Customer Experience
Goal Attainment
Customer Needs Assessments
Safety Management
Profit Optimization
Disaster Response
Critical Thinking
P&L Administration
Computer Proficiency
WORK HISTORY
09/2023 to Current Business Development Director
The Parts House – Tampa, FL
Successfully identified and cultivated multiple strategic business opportunities to drive growth and expansion.
Developed strong relationships with customers, suppliers, distributors, partners, and vendors to foster collaboration and maximize business outcomes. Evaluated and optimized existing partnerships and sales strategies, implementing necessary changes to enhance effectiveness.
Proactively manages and nurtures key client relationships while actively seeking new business opportunities.
Achieved outstanding results, with a remarkable 165% increase in total business and currently overseeing a robust $6M in annual revenue. 09/2013 to 06/2023 Director
Icahn Automotive Group, Pep Boys – Tampa, FL
Played a pivotal role in driving company growth by achieving a notable $20M increase in revenue within a specific segment.
Successfully improved profitability by $8M in EBITDA, showcasing strong financial acumen and strategic decision-making.
Prioritized employee development and growth by regularly evaluating their skills and knowledge through Key Performance Indicators (KPIs), providing training and mentoring to enhance individual skill sets.
Created and executed store business plans to optimize KPI results and capitalize on potential business opportunities.
Demonstrated leadership by initiating a comprehensive company-wide training program aimed at enhancing operations and reducing turnover by an impressive 180%.
06/2007 to 09/2013 Area Director of Sales
TBC Corporation – Jacksonville, FL
Demonstrated strong leadership skills and staff development strategies, resulting in a remarkable 75% increase in service sales.
Exceeded sales quota by over 120% within a year by fostering improved associate and customer engagement, prioritizing development and encouragement over fear and intimidation.
Successfully managed and motivated the sales team to achieve a 30% increase in revenue in tires and an impressive 80% growth in service sales. Recognized for exceptional performance and promoted to the Assistant District Supervisor (ADS) role from the position of Store Manager in less than two years. EDUCATION
05/2022 Behavioral Interview Skills
Pep Boys Leadership Academy
06/2020 Unconscious Bias Interviewing Skills
Pep Boys Leadership Academy
05/2014 Public Speaking
Bob Pike Experience - Philadelphia, PA
12/2013 Leadership Development
Pep Boys Management Academy - Philadelphia, PA
05/1995 Diploma: Grade School
Henry Clay High School - Lexington, KY
ACCOMPLISHMENTS
1 Time (TBC) Presidents Club Winner
3 Time (Icahn) Director of the Year
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