Customer Service Account Executive

LJ

LINDA (GAIL) JONES

***********@*****.*** 770-***-**** Cartersville, GA 30120 WWW: Bold Profile Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Territory Management

Performance Tracking

CRM proficiency

Customer Engagement

Sales Presentations

Competitive Analysis

Insurance Agent

Accounting

Operations Management

Risk Mitigation

Policy writing

Business Planning

Client Retention

Insurance sales strategy

Personal Care Giver

Compassionate Care

Medication Administration

Client Transportation

Disability Support

Home Health Care Office Manager

Travel Agent

Travel Arrangements

Client networking

Company Branding

Itinerary Planning

Northwest Exterminating Marietta, GA

Market Development Account Executive

07/2004 - 04/2017

Gathered data on existing clients and target markets to determine potential sales goals.

Assisted in the development of marketing strategies based on customer insights gathered from field visits.

Prepared detailed reports outlining territory performance metrics on a weekly basis.

Conducted customer research to identify new opportunities for product promotion.

Developed and implemented strategic sales plans to increase market share. Organized trade shows, conferences, seminars to create awareness about the company's products and services.

Created presentations, brochures, and other materials to promote product offerings.

Built relationships with current customers through regular communication and follow-up visits.

Collaborated with marketing team to develop promotional campaigns for products and services.

Managed a portfolio of accounts by providing customer support, training, problem resolution.

Northwest Exterminating Marietta, GA

Customer Service Manager/Executive

Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents. Summary

Skills

Experience

Assistant

11/2001 - 07/2004

Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Maintained accurate records of customers' interactions with the company in order to provide better future services.

Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.

Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries. Monitored staff performance to ensure adherence to customer service standards.

Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams. Assisted in organizing conferences, seminars and other events as directed by the executives.

Facilitated communication between different departments within organization.

Developed effective filing systems for easy retrieval of information when needed.

Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.

Maintained confidential records and files related to executive operations. SVC Trucking Calhoun, GA

Operations Manager

01/1999 - 11/2001

Performed cost analysis for various projects to determine budget requirements.

Developed and implemented operational procedures to ensure quality standards are met.

Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

Coordinated daily transportation activities including scheduling, routing, tracking and documentation.

Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.

Provided support in negotiating contracts with third-party providers regarding rates, services offered.

Georgia State University Atlanta, GA

Associate of Science in Govermental Accounting

05/1990

Traveling domestic and abroad

Reading

Spending time with my grandchildren

Education and Training

Activities and Honors

Accomplishments

Emmalene Phillips Award this is the highest accomplishment that can be achieved at Northwest Exterminating it is given to one person each year to exemplify integrity and dedication

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