Customer Service Call Center
Resume:
KAITLIN
NAIDOO
C U S T OMER S E R V I C E A G E N T
Lenasia, Johannesburg
****************@*****.***
I am a confident, level-headed female with a strong passion and experience in customer service. I am professional, patient and have a people-first attitude which I believe is crucial when working with consumers. I provide excellent, informative solutions to customer queries and always aim to leave a customer feeling empowered. MOST IMPROVED EMPLOYEE
TOP AGENT OF THE MONTH
English
S K I L L S
L A N G U A G E
E D U C A T I O N
MH Joosub Technical High School
Matriculated in 2018
SECONDARY SCHOOL
UNISA
2022 - CURRENT
DIPLOMA IN PUBLIC RELATIONS
E X P E R I E N C E
Empire Holding
Dash BPO
April 2023
November 2021 - January 2023
CALL CENTER AGENT – EMPIRE HOLDING
Outbound calls
Assisting customers with a debt review application
Assisting customers with their expenses
Debt removal
CUSTOMER SERVICE AGENT
Customer service
Inbound calls and emails for American citizens
Assisting customers with online purchasing
Assistant customers with product returns & cancellations Surestrat Consulting
November 2019 – April 2021
SALES CONSULTANT
Home, building and car insurance policy sales as well as services plans & trackers.
Handling the administration of client’s policies.
Resolution of queries.
Retentions
Customer service
A C H I E V E M E N T S
Strong Communication
Strong Customer Service
Administrative Skills
Problem-Solving
Computer Literacy
CUSTOMER SERVICE
Lib Support Services PTY LTD
July 2019 – October 2019
Booking appointments for financial advisors
Client liaison
Lib Support Services PTY LTD
R E F E R E N C E S
Available on request
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