Customer Care Representative
Resume:
Rebecca Cantrell
Flint, TX *****
*********************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Representative (CCR)
Maximus- HHSC-Athens, TX
May 2022 to Present
Assisting clients with their state issued benefits and information on eligibility. Other duties:
Case status Inquiries
Complaint and issue resolution
Password reset
SSP configuration and troubleshooting
Tracking and reporting all calls
Temporary Employee
Here and There-Jacksonville, TX
January 2018 to Present
I worked temporarily at different locations just to make extra money. CSR - Customer Service Representative
Concentrix-Jacksonville, TX
October 2018 to April 2022
I handle Medicare & Medicaid claims, authorization and benefit calls for providers as well as members. I assist team leads with floor support helping other agents. In addition, take supervisor calls if needed. Customer Care Representative
Streams Global Services-Jacksonville, TX
July 2011 to January 2014
Billing Inquiries
Account adjustments
Complaint and issue resolution
Password reset
Refunds
Product inquiries
Product configuration and troubleshooting
Installation and connectivity
Tracking and reporting all calls
Substitute Teacher
New Summerfield I.S.D.-New Summerfield, TX
August 2010 to May 2011
Assisted teaching staff with education and guidance of students Quality Inspector/Office Manager
Astro Air, LLC-Jacksonville, TX
April 2001 to April 2008
Inspected and insured quality standards of manufactured products Trained new team members in production
Assisted team managers and supervisors in various tasks Managed the production office
Education
Associate in Paralegal Studies
Tyler Junior College - Tyler, TX
August 2008 to May 2010
High school diploma or GED
Skills
• Office Management (10+ years)
• Quality Inspection
• Legal Research
• Adobe Acrobat
• Clerical Experience
• Legal Drafting
• Transcription
• Quality Control
• Proofreading
• Personal Assistant Experience
• Quality Assurance
• Microsoft Excel
• Typing
• Microsoft Outlook
• Conflict Management
• English
• Microsoft Powerpoint
• Customer service
• Computer networking
• Writing Skills
• Negotiation
• Calendar Management
• Databases
• Communication skills
Certifications and Licenses
Paralegal
Present
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