Customer Service Collection Specialist
Resume:
PHILLIP IRVIN
**** *********** *****, ********, ** 23234
*************@*****.***
Skills Summary
Over 20 years of credit and medical debt collection experience. Dedicated, self-motivated, results oriented professional capable of managing multiple tasks efficiently, on time, and within budget in a fast paced, high pressure environment while maintaining individual and departmental budget goals. Proven ability to operate effectively in a team environment that crosses department boundaries. Proven ability to identify problems and implement solutions that exceed expectations. Recognized for providing highly professional and outstanding customer service.
Experience
Nguyen Ballato Law Firm
Sr Collection Specialist
January 2021 - May 2023
Initiate and accept outbound calls to members who are delinquent on consumer loans, credit cards,Richmond City (Taxes/Utilities/Parking), and Medical Debt Collections.
Create feasible payment arrangements with members to cure delinquency.
Skip trace using technology when necessary to locate members who are delinquent on accounts via accessing credit reports, internet search engines, and other internal/external databases.
Collaborate with teammates and management to devise more efficient ways to lower organization’s delinquency.
Send appropriate correspondence via mail alerting members of account status or adverse legal action.
Suggest loans for repossession and/or Warrant in Debt
Train an average of 2 to 3 new collectors yearly and serve as a mentor upon completion of training.
Responsible for managing repossession queue which consists of referring vehicles for pick up, auction, and getting necessary documents from debtor for redemption.
Complete hardship loan applications
Bill Gosling Outsourcing
Sr. Collection Agent
November 2019 to January 2021
Contact borrowers via dialing campaigns to setup acceptable payment arrangements on delinquent accounts while maintaining individual budget goals.
Educate borrowers on the benefits of applying for hardship assistance programs.
Skip trace to locate correct contact information for delinquent borrowers.
Conduct side by side listening training sessions for new hires.
Professional Bureau of Collections
Sr Collections Specialist
September 2018 to November 2019
Secured payments on delinquent Federal Government student loan accounts.
Managed collection file and workload
Maintained individual budget goals.
Consistent monthly top performer
Receivable Management Systems
Sr. Collection Specialist
February 2011 to September 2018
Banking, commercial, and medical debt collections
Skip tracing- locating customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Calling customers using automated and manual dialer to secure payments on delinquent accounts.
Refer customers to debt counselors.
Send statements of delinquencies to credit bureau.
Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Knowledgeable of Federal and State Law compliance in debt collection
Gastrointestinal Specialist Inc.
Collection Team Lead/April 2004 to January 2011
Devised collection Policies and Procedures for Medical Billing Program.
Established and maintained accurate records for assigned group of accounts.
Communicated regularly with credit counselors to establish payment plans for customers.
Maintained collection records on MYSIS system.
Maintained and prepared accounts assigned out to office attorney.
Recommended accounts to be outsourced to third party collection agency.
Maintained business relationships with outside vendors.
Generated month-end reporting to report to Senior management.
References Available Upon Request
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