Customer Service Insurance Agent
Resume:
Joanne E. Guerra
Contact
South Euclid, OH 44121
**************@*****.***
Highlights of Qualification
Strong customer relationship management
Able to prioritize multiple job functions, handle pressure and meet deadlines.
Reliable, punctual and extremely self-sufficient.
Education
Kent State University
Kent, OH
Bachelor of Science in Criminal Justice
1978
Key Skills
Highly Self-Motivated
Team Player
Adaptability
Superior Customer Service Skills
Strategic Thinking
References
Available upon request
Training/Award
“Top Gun” for Auto Production Sales
Licensed in P&C Insurance
Ohio Certified Notary
Experience
STATE FARM INSURANCE-ED SANDERS AGENCY
Licensed Insurance Agent October 2015-April 2024
Sold property & casualty insurance and explained features, advantages and disadvantages of policies to promote the sale of insurance plans. Obtained a close relationship with customers, thus building clientele and future referrals.
STATE FARM INSURANCE-MIKE MASTRANGELO AGENCY
Licensed Insurance Agent/Office Manager November 2014-October 2015
Filed papers for each client and input data into the computer system. Respond to inquires regarding insurance availability, eligibility, coverages, policy changes, transfers, & claim submissions. Wrote bank loans for clients when needed. Ability to organize and act on several act ivies concurrently.
STATE FARM INSURANCE-BRIAN KAROL AGENCY
Licensed Insurance Agent/Office Manager March 2000-November 2014
Provided prompt, friendly, and accurate customer service. Called to generate more business for the office as well as following up on leads. Assisted clients with payments, questions and concerns. Wrote bank loans for clients when needed.
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