Field Service Customer
Resume:
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EDUCATION
BACHELOR OF SCIENCE
Mechanical Engineering
Takestan University, Iran
ASSOCIATE OF SCIENCE
Mechanical Technician
Tehran University, Iran
LICENCE
PM1
Toronto, ON. M5E 0E3
***********@*****.***
VAHID KAZEMI
SUMMARY
Resourceful and adaptable field service engineer with 7 years of diverse experience spanning field and office environments. Skilled at Install, troubleshoot and maintain mechanical and electro-mechanical equipment at customer sites, while ensuring adherence to industry standards and project requirements. Possesses strong analytical problem-solving skills, Proficient in training employees and end user with a commitment to delivering exceptional results while upholding safety standards and quality assurance. COMPETENCIES
• 7 years successful experience in service,
maintenance, installation, and
commissioning.
• Analytical Troubleshooting skills and
logical thinking in Problem solving,
• Basic knowledge of electro-mechanical.
• Ability to work collaboratively and
accustomed to work independently.
• Comprehend and rendering blueprints
and wiring diagrams.
• Superb customer service / Proficiency
• Ability to quickly learn and
understand various processes.
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• Impeccable Interpersonal along
with strong organizational ethics.
• Time management and effective
prioritizing skills.
• Ability to work independently
and as a part of a team.
• Knowledge of mechanical
engineering principles/concepts.
• Excellent communication skills
both oral and written.
• interact effectively with
supervisors, employees, and …
• Self-starter and detail oriented.
EXPERIENCE
FIELD SERVICE ENGINEER
Dart Petroleum Services Toronto, ON 2022 - 2023
• Adhere to workplace safety policies and procedures and promote a safe work environment while functioning effectively in a service-oriented environment.
• Install, commission, and service equipment in accordance with company procedures and customer requirements.
• Elaborate procedures in the process of troubleshooting, fault-rectification, maintenance, training end-users, which contribute to a 25% improvement in minimizing machine downtime and maximizing equipment lifespan.
• Tie workflow commensurate with schedules and prioritizing tasks.
• Conduct an autonomous inspection to identify potential problems before they escalate, also to gather information and ensure designs are feasible.
• Boost customer satisfaction drastically (50%) by conferring, sharing the scope of work and always representing the company in a professional manner.
• Maintain a concise and Non-Conformance report of the service process,
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including service reports, customer feedback, and spare parts inventory.
• Act as a liaison with customers and provide afterhours contingency support (by phone, email, or on-site visits) to troubleshoot and resolve issues. MECHANICAL TECHNICIAN
Atlantis Energy Toronto, ON 2015 - 2018
• Engages plant’s operations and maintenance teams for the installation, commissioning, and testing of new equipment to ensuring seamless integration into existing operations.
• Develop a timely manner and cost-effective solution based on the customer needs, manufacture specifications, TSSA and other applicable standards.
• Understand and abide by all service operations and procedures.
• Conduct investigations to determine the cause of breakdowns and recommend remedial action to prevent recurrences.
• Participate and fully support a positive team-oriented work environment by training 5 new employees in all aspects of the job. MECHANICAL ENGINEER
Pilab Co Tehran, Iran 2011 - 2014
• Involving whole Project Management Process from initiation, planning, monitoring, execution and closing.
• Prepare engineering drawings (CAD) and design calculations consisting of, heat and mass balances, piping, storage tank, equipment selection,…
• Compute estimates of materials, labor, and outside contractors for project.
• Elaborate applicable industry / internal standards, and design templates.
• Act as a company ambassador and oversee project activity to keep designs in conformance with performance specifications in order to reduce project costs and improve the performances of the systems.
• Coordinate cross-functional teams by schedule, sequences, and assignments to the successful completion of project goal. based on customer needs, work priority and resources, which contribute to a 25% improve in efficiency.
• Comprehend and rendering blueprints, technical drawings, schematics, or computer-generated reports.
• Provides project updates and maintained facility records by revision of all technical documentation and drawings during all mechanical changes and maintenance processes.
• Evolving analysis of systems, emerging issues, identify any failure trends and anomalies in order to provide detailed / accurate service reports of problems and maintenance activities that need attention.
• Observes safety practices as outlined in the HS&E standards pertaining to the type of work; contribute to diminishes job site accidents by 33%.
• Liaise with other party, both inside and outside to perceive required project scopes and evaluate them against proposed cases.
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