Customer Service Experience

Miranda Chapman

302-***-**** *****************@*****.*** Marcus Hook, PA 19061

SUMMARY

I am a hard working, friendly, determined, well spoken woman. I have lots of experience with customer service, I offer excellent customer service. I am able to deal with any situation that may arise with a customer and able to resolve the issue. I have management experience along with lots of customer service experience. I would be great for this role and I feel I can be an asset to your company and make you proud. In the past, when working in call centers I was always above my goal and quota, standing out among my peers for excellent customer service and handling my calls professionally and working with the customer to meet their needs and make them happy. I speak clearly, professionally, friendly and make sure I am well Informed to answer any and all questions the customer may have.

SKILLS

Policy Implementation

Staff Development

Performance Management

Business Development

Excellent customer service skills

Great at multi tasking

Patient and understanding with customer

and help them resolve any issue they have

I speak very well on the phone, using proper

Grammer and speaking clearly and at a

pace that the customer can understand

EXPERIENCE

Manager, Richmans ice cream, May 2023-June 2023

Upper Chichester, PA

Developed and implemented strategies to increase customer satisfaction and loyalty. Coached, mentored and trained team members in order to improve their job performance. Managed all aspects of the restaurant including directing employees, helping with orders, accepting orders when they were delivered and put them away, counted registers and money,including counting the safe,doing bank drops/deposits daily. Assistant Manager, Family Dollar, August 2022-June 2023 Upper Chichester, PA

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement. Open and closed store

Counted safe and made daily bank deposits

Done work orders, price changes, inventory,stocking, running register,all office duties,communicating with district manager when need be. Conducted interviews, hired and fired also

Scheduling and payroll

Cashier, Wawa, November 2020-November 2022

Aston, PA

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Displayed excellent customer service skills

Very good at multi tasking

Excellent at handling pressure when store was super busy Cashier, Giant Food Stores, March 2018-February 2020 Aston, PA

Greeted customers and answered any questions they had about the store's products and services.

Verified that customers were of legal age to purchase alcohol or tobacco products. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Displayed excellent customer service

Able to handle fast paced, busy, stressful atmosphere under pressure Great at multi tasking

Receptionist, Allstate Insurance Co, April 2016-January 2018 Huntington, WV

Greeted visitors and provided them with assistance. Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Scheduled appointments for clients, customers, and other visitors. Displayed excellent customer service skills to clients and customers Handled all office duties

Customer Service Representative, Xm satellite radio, May 2010-March 2016 Huntington, WV

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Handled both incoming and outgoing phone calls

Activated radios in cars, airplanes,boats

Helped customers troubleshoot or resolve any issues they may be having with their radio Handled all calls with excellent customer service including upset customers and resolved any issue they were having

Sold radios and signed new customers up with service Customer Service Representative, GMAC, July 2004-January 2010 Huntington, WV

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service.

Handled both incoming and outgoing calls

Provided excellent customer service

Arranged past due car payments to be made by the customer Handled all past due car payments for GMAC and tried to gather a payment from the customer before their car gets repossessed

If needed, sent faxs,emails, or any other documents EDUCATION AND TRAINING

High School Diploma

Huntington High School, Huntington, WV June 2000

Was in advanced placement classes all four years of High school, kept a 3.4 GPA or higher at all times, finished all my credits for graduation early so my senior year I was able to leave after going a half day of school, worked as an office assistant in main office because I had finished all required courses for graduation, worked as an assistant with the mentally ill students in their classroom. Played many sports including cheerleading, track, volleyball,wrestling,marching band, orchestra band. Was in all state band every year for playing the oboe extremely well. Some College (No Degree)

Business Management, Marshall University, Huntington WV

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