Customer Service Experience
Resume:
Ashley Lane
***********@*****.***
Rockmart, GA 30153
Reliable individual experienced in restaurant management and customer service. Proven track record of success in leading and motivating teams, enforcing policies and procedures, and delivering exceptional customer service. Expert in inventory management, staff training, and problem solving. Highly organized with excellent communication skills and a passion for creating an enjoyable customer experience.
SKILLS
Payment Processing
Cash Handling
Accurate Money Handling
Verbal and Written Communication
Energetic and Enthusiastic
Performance Motivation
EXPERIENCE
SHIFT MANAGER
Mcdonalds
Rockmart, GEORGIA
June 2021 - January 2024
Trained and supervised new staff members.
Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
Addressed customer complaints and resolved conflicts.
Developed and maintained positive working relationships with staff, customers, and vendors.
Provided coaching and guidance to team members when necessary to improve performance.
Positioned skilled staff in key areas through shift to optimize department productivity.
Performed closing duties such as counting down the registers and safe, counting waste, entering all closing data on the computer, and set the alarm.
Promoted customer satisfaction by addressing complaints and issuing refunds.
Oversaw daily operations while managing multiple projects simultaneously.
Assisted customers with product selection, providing exceptional service experience.
Conducted daily walkthroughs of the store, identifying potential risks or hazards.
SERVER AND KITCHEN HELPER
House Of China
Rockmart, GEORGIA
January 2020 - May 2021
Provided excellent customer service by anticipating needs and responding promptly to requests.
Greeted and accommodated guests, building positive experience from first interaction.
Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Processed payments and completed register transactions accurately.
Prepared and served food and beverages to customers.
Monitored food and beverage levels to satisfy customer needs.
Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
Demonstrated ability to work quickly and accurately in high-pressure environments.
Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly.
Assisted with food prep tasks, maximizing downtime during off-peak periods.
Provided assistance to cooks whenever needed in order to maintain efficient workflow throughout the kitchen area.
Supported the kitchen staff by stocking shelves, organizing supplies, and maintaining inventory records.
Cut and ground meats, poultry and seafood to prepare for food service.
MACHINE OPERATOR
Jefferson Southern
Rockmart, GEORGIA
February 2019 - January 2020
Operated production machinery in a safe and efficient manner, while adhering to all safety protocols.
Followed detailed instructions from work orders to complete assigned tasks correctly.
Ensured quality control by inspecting finished products for defects.
Loaded and unloaded materials onto machines and adjusted settings accordingly.
Followed standard operating procedures, driving production parameters and quality specifications.
Employed safety standards and personal protective equipment to reduce workplace injuries or hazards.
Carried out production procedures, maximizing efficiency and profits.
Inspected products at various checkpoints, driving quality.
Calibrated machines and performed routine tests for maintaining equipment.
Collaborated with engineering and production teams to ensure successful production.
EDUCATION
HIGH SCHOOL DIPLOMA
Paulding County High School, Dallas, GEORGIA
Aug 2010
CERTIFICATIONS
Serv safe
REFERENCES
References available upon request
Contact this candidate