Digital Marketing General Manager
Resume:
CURRICULUM VITAE
PHONE +254***-***-***, +255*********.EMAIL: ************@*****.***/ DANIEL BUUNDI MARETE
Personal Information
ID NO : 13551821
NATIONALITY : KENYAN
DATE OF BIRTH : 18/09/1974
MARITAL STATUS : MARRIED
RELIGION : CHRISTIAN
PROFILE
I am middle aged friendly and hardworking hotel manager. I consider myself to be a self motivated, fast learner committed in doing a good job and able to work with colleagues from different backgrounds. I am keen to find a position in well established organization and work thoroughly to achieve its goals.
EDUCATION AND PROFESSIONAL TRAINING
June 2003-Aug 2005 PARKPLACE COLLEGE
DIPLOMA IN HOTEL MANAGEMENT
Course description
Project Research
Food Production Practical
House Keeping and Front Office theory
Food and Beverage service
Food production and catering Technology
Nutrition Health and food service
Management and Marketing
Communication and catering law
General studies
Stores and Control
Jane 2001- Apr 2001 KENYA UTALII COLLEGE
Certificate in food and Beverage, Sales and service Course Description
Service practical
Service theory
Food and Menu Knowledge
Business arithmetic
Customer Relations
2000-Dec 1st 2000 KENYA UTALII COLLEGE
Certificate in customer care
Course Description
Qualitative and quantitative service
Interpersonal relation
Right of guest/hosts
Time Management
Supervision
Prejudice
1990-1993 : KIRUA SECONDARY SCHOOL
Kenya Certificate of Secondary Education
1981-1989 : RIBUI PRIMARY SCHOOL
Kenya Certificate of primary Education
WORKING EXPERIENCE
2022- 2023 BURUDIKA LODGES AND CAMP – LAKE MANYARA AND SERENGETI
Over seeing day- to – day operations
Designing strategies and setting goals for growth
Maintaining budgets and optimizing expenses
Set policies and processes
Ensuring employees work productively and develop professionally
Overseeing recruitment and training of new employees 2021 -2022 SUNBRIGHT HOTELS LTD –CONSULTANT- Arusha / Moshi/ manyara
Restructuring personnel and operations
Enhancing sales and marketing strategies by installing hotel domain, website, google optimization, booking engine, digital marketing
Staff training
Enforcing sop’s for every department
Putting in place property management system PMS and POS 2018 -2021 PANONE HOTELS LTD – TANZANIA
GROUP GENERAL MANAGER – Arusha / Moshi / Manyara
Provide overall leadership to all the hotel branch managers
Providing guidance on hotels marketing and assist on sales leads and conversion into guaranteed business
Set-up revenue targets to all branch managers
Conduct routine inspection of all branch premises to ensure cleanliness, ambiance, service readiness and standard to its best
Oversee all hotel projects and liaise with contractors for their timely completion.
Implement branch SOPs and monitor the same on routine operational spot checks
Identify inefficiencies and areas of improvement.
Preparing financial reports eg profit and loss report.
monthly calendar for all branches
conducting meeting for all branch managers eg marketing, front office, f & b managers, storekeepers all departments to discuss operational matters to the user department on matters, sales targets, guest experience feedback, f & b experience feedback, front office and room division feedback and staff issues
Conducting spot check to stores inventory and ensuring stocks are in adequate levels and acceptable quality.
Closely monitor branch expenditure and keeping them within allowable cost margins
Centralization of purchases
Establishing a vendor’s database through purchasing officer
Checking whether vendor details met pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
Ensuring standard to all the hotels.
2015 – 2018 GENERAL MANAGER BIRMINGHAM SUIT HOTELS AND SHUHAN HOTELS LDT –THIKA
Providing overall leadership & support to the hotel management team
Ensuring optimal efficiency of hotel operations.
Implementing profit maximization strategies/ solutions in line with stake holder’s expectations.
Responsible for creating a collaborative and cohesive work environment with the HODs
Ensure the hotel premises are in operative condition having met all safety regulation, health, legal and licensing requirements.
Conduct regular operations team meeting to discuss operational matters, sales targets, guest experience feedback and any staff issue.
Closely monitor departmental overheads/ expenditure and keep them within allowable cost margins.
Implement departmental SOPs and monitor the same on routine.
Facilitate interdepartmental coordination to ensure smooth operations at all times
Continuously develop human capital by providing mentorship and coaching to HODs and support staff
Set-up reassess monthly departmental/ staff sales targets.
Review and analyze hotel operations to identify inefficiencies and areas of improvement
Prepare required financial reports, budgets and revenue forecasts
provide prompt and consistent feedback to the board on the entire scope of hotel operations
2011-2015 GENERAL MANAGER CRAVERS&THE LUKE HOTEL –THIKA
Setting standard procedures of all departments (SOP)
Introducing departments which govern the hotel
Staffing
First by employing all end of department
Planning
Putting marketing procedures
Proper front office procedures
Re-doing the whole building by improving the roof, floor, walls, kitchen, swimming pool area etc
Expanding the hotel by putting more rooms
2009-2011 Manager-Hotel Belmont & Resort (Olive Valley Resort) Nairobi Upper Hill
Republishing the whole establishment
Set Hotel & Resort Procedure
Equipping with the proper hotel equipment
Republishing the entire house keeping to a three star accommodation
Staffing
Designing the furniture, bar counter and new kitchen plumbing and equipment. 2008-2009: BELL INN F&B MANAGER –NAIVASHA
Improving services by starting training
Putting new control measures
Equipping the housekeeping
Improving standards of food
Staff personal Grooming
Checking the per stocks
Delegating duties to my junior staffs
Giving new proposals to the directors
Insuring all clients are ushered and explanation of the menu
Achieving sales and targets
2006-2008 MANAGER –KENGELES RESTAURANT NAIROBI WEST
Reporting to the director on Daily operations
Ensuring all areas are opened
Checking all required staff have reported on duty
Following up all orders for the day have been placed or necessary suppliers
Checking all areas are clean
Checking on occurrence book and stock movement book
Counter checking rolls and filling in
Briefing duty managers for any guidelines or reports from the head office.
Checking on the day menu and operation equipment are working
Checking on previous day sales for good food and beverage
Sorting pending bills. Breakage
Ensuring proper stock taking and completed
Prepare and being ready for designated meeting days
Ensuring all S.O P s are followed
Mingle with clients
Ensure all the clients are ushered and explanation of the menu
Ensure that either the manager or duty supervisor record all buffet meals
Follow up on any complains that may arise and rectify where necessary
Checking on day pending issues internal ie: news communication from head office 2004-2005 ASSISTANT F & B MANAGER DAVID LIVING STONE LODGE MASAAI MARA Responsibilities
Achievement of weekly and monthly sale of profit for both Bar and Kitchen target through understanding of customers’ needs and merits
Ensuring excellent customers service through the whole team by briefing supervisors, barman and public area supervisor
Briefing supervisor about diabetics, V.I.P special customer
Training and coaching service and public are cleaners
Maintenance of good PR with customer and staff
Providing a week scheduled to the senior service team
Ensuring that all senior staff report to work on time
Developing accurate internal business central system and procedures for F & B Control
Managing a highly discipline and motivate staff
Submitting weekly report to F & B manager
2003-2004 Manager Mara Restaurant City Hall
Responsibilities
Staffing
Organizing
Planning
Sharing meeting with entire staff
Report to directors on daily operation
Achieving of weekly and monthly sales and profit from both bar and kitchen targets through understanding the custom needs and merits
Giving ideals and new ways of growing sales, profit and reducing cost
Ensuring excellent custom service through the team supervisors waitress waiters, barman and kitchen staff
Developing accurate business control systems and procedures for the accountant
Training and coaching of senior staff through the chef and supervision
Maintaining good PR with customers and staff
Ensure that senior staff report to work on time
2002-2003 Banquet Attendant-Serena Hotel Nairobi
Responsibilities
Assisting the supervisor to plan and staff for a certain function
Plan and order for the car to be used to every function
To make sure all equipment for outside catering are clean to all function for the day dispatched
2001-2002 Bar Man/Supervisor Tusks Restaurant Nairobi Responsibilities
Ensuring all stock in the bar are at per
Ensuring every equipment used in the bar is polished and clean
Taking stock by using bin card
Maintaining good public relation with customers and colleagues
Ensuring bar is well stocked
1998-2001 Supervisor Golden Pot Restaurant Nairobi Responsibilities
Achieving of sale and targets
Ensuring all the staff are in uniform and well-groomed and smart always
Ensuring that all service in efficient and up to standard within the restaurant and bar
Maintaining discipline service team and team work spirit training them regularly
Ensuring that all the service team report to work on time signing in and out when day report and leave work
Weekly teaching of the team
Ensuring that all service team report to work on time by signing in out when day report and leave work
Ensuring collect customer service through service team delegation of duties
Conducting weekly stock snap checks to ensure the right amount quality stock is not tampering the products
Keeping good consideration between the kitchen staff and service staff
Ensuring all brands are available
1995-1996 WAITER BOMEN HOTEL ISIOLO
Offering friendly and profit service and keeping good PR with customers
Knowing regular customers by name
Maintaining high level of safety and health
Offering quick service
ACHIEVEMENTS
Am a result oriented person. I manage to raise the standards of every establishment through the entire team and achieve set target in sales and profit through utilization of resources and development of team spirit.
OBJCTIVES
To become a general manager in a five star hotel/restaurant/lodge and able to utilize my knowledge and experience in an effective and productive way by achieving set targets INTEREST AND ACTIVITIES
Travelling
Games
Learning more in the industry
Watching and playing football
REFEREES
1. David Njiri
Director kengeles restaurant
P.o Box 4703-00506
Nairobi
Tel: 072*-***-***
2. ADREW MBOGORI
DIRECTOR Leopard lock lodge
P.o Box 31052
Kenya
3. NASRU JUMA
HUMAN REASOUCES MANAGER
PANONE HOTELS LTD
ARUSHA
TANZANIA
255
Contact this candidate