Customer Service Office Manager

Tressa Rumler

***** * ****** *****, ******, CO **015

Email: ************@*****.*** Cell: 904-***-****

Summary: Offering a variety of professional experience in

customer service, office management

Integrity fencing and supply

March2023-Present

Receptionist, Process retail sales, Compile Yard List for Pulling of material for crews, Record Warranty and repair request, Process subcontractor applications. Do follow up calls with customers to make sure they are satisfied with our service. Employee of the month in August. Received award for pushing company over 500K in retail sales. Enter invoices in QuickBooks.

Big R

December2022-February2023

Cashier/Customer Service

Safeway

August2022-December2022

Cashier/Customer Service

•Lowes Home Improvement

March 2021-July2022

Head Cashier

customer service, Cashier of the month for May and June. Learned Customer Service and Returns desk. Worked in garden center. Placed customer orders for pickup and delivery.

•Homeward Inc. Day Program

October 2020-February 2021

Office MANAGER

Take attendance of clients, answer phones, office admin.

(Company only offers 30 hours per week seeking full time employment)

•Work sabbatical

June 2017- October 2020

•WALMART

November 2016-Dcember 2016

Cashier\Customer service

•ROCKY MOUNTAIN REINFORCEMENT (rebar installation)

February 2014-October 2015

Receptionist/ Office Manager

Responsible for receptionist duties, in processing new hires, process payroll in QuickBooks, process wage garnishments, process accounts payable, prepare certified payroll reports for local and state reporting’s. Open and distribute mail, create forms and manuals for official use. Organize and brief staff on new policies, Track and document employee’s insurance documents. Experience with E-Verify.

•JRC INTEGRATED SYSTEMS (military consulting firm)

June 2011-August2013

Receptionist/ Office Manager

Responsible for daily operations of office. Deal with current and new venders, Issue security and visitor badges, in process new employees, maintain accurate and confidential files. Conduct and schedule training for staff. Attend conferences and workshops, arrange travel plans for staff, event planning for large groups. Provide excellent hospitality for all guest.

•PNC BANK

February 2010-june 2011

Teller supervisor

Responsible for daily operations of teller line. Functioned as primary liaison to customers and ensured a consistently positive customer experience. Served as teller supervisor for the busiest PNC Branch in Frederick County, Responsible for training, scheduling and helped drive a 5 star rating, (as measured by a customer survey in 2010).

Education: Shawnee Mission NW High school-Shawnee, KS (Member of National Honor Society)

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