Customer Care Security Officer
Resume:
Ojuka Santos
Kampala, Uganda.
************@*****.***
Summary Experienced VIP Protection Specialist with a strong background in security. Proven track record in driving clients under contacts with Security Group Africa.
Skilled in security plan implementation, team building and leadership, risk assessment, investigation, tactical protection, and camera monitoring.
Proficient in computer skills and site surveying. Strong customer care service and suspect arresting abilities. Key Skills Trained security officer
Risk assessment
Investigation
Tactical protection
Camera monitoring
Competences
Senior Driver in case of emergency
Arresting skills of the suspect
Site survey for new department
Computer skills
Access control management
Experience Security Group Africa
VIP protection/Driving the client under Leaftobacco contract
To protect client and its property from fraudsters.
Doing investigation and making survey on ground
where your client is going to have a meeting/leisure.
Giving customer care service to the client to build team work relationship.
To advise the client on the operations on daily basis.
Driving the executive professionally up to the right destination as instructed.
To keep and maintain security information of the executive.
2023-2024
Security Group Africa
Site security manager under Jesa farm contract
Identifying risk affecting security function.
Risk Assessment
Acted as an independent reviewer to ensure that
compliant issues are being appropriately
evaluated.
Ensure appropriate level of training is provided to all outsource security staff.
Over saw the customer journey from initial order.
Oversaw the office and business operations
activities to support business needs.
Investigated suspected incidents of external frauds, employee theft and embezzlement.
Develop and grow staff competences through team
development, implement and support.
Ensure that appropriate level of training is provided to all out source staff
Management of security headcount system and
expenditure budget to ensure that the cost are kept within the budget.
Monitor CCTV playback and save clips to help in
investigation.
Coordinated emergency evacuation drills, exercises, develop and improve emergency procedures.
Oversaw safety of guests, employees and assets by enforcing and regulating security policies,
procedures and maintaining security system.
Directed security services and safety functions to align key processes with goals and objectives of
organization and regulatory compliance
2020-2022
Security Group Africa
Security Supervisor
Update shift logs and produce daily report to
document security activities and specific incident.
Patrol internal building access and facility grounds to identify and detect threats to assets.
To communicate with security team and building
supervisors using two-way radios, mobile phones
and other devices.
Enforce security policies and remove violators and unauthorized individuals from premises to maintain safe environment.
Generated reports detailing findings and
recommendations
Maintained overall safe work environment with
employee training program and enforcement of
safety procedure
Evaluated staff performance and provided coaching to address inefficiencies
Identified unsafe or unhealthful workplace
conditions or hazards to enforce safe work practices and procedure
Conducted routine inspections to check quality and compliance with established specifications
Handle customer complaint, resolved issues and
adjusted polices to meet changing needs.
Applied strong leadership talents and problem
solving skills to maintain team efficiency and
organized work flows.
2018-2020
Security Group Africa
Security Officer
Executed security roles and procedures and calmly promptly escorted noncompliant individuals out of
building.
Conducted regular patrols of key areas to spot and control security concerns.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making
safety to priority.
Regulated vehicles and d pedestrians traffic onto building grounds.
Oversaw daily monitoring and patrols on building grounds and work sites.
Wrote detailed reports on properly damage theft, presence of unauthorized persons and unusual
incidences.
Carryout investigation and give the finding and
action taken to manage
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationship.
2016-2017
Education
Certificate of completion of driver training course Certificate 2023
Afeku Yuda Defensive Driving School
Security
Certificate 2016-2016
Security Group Africa training school
Uganda Advanced certificate of education
Certificate 2014-2015
Acaba Secondary School
Uganda Certificate of education
Certificate 2009-2013
Amuca SDA secondary School
References
Mr. OGWANG GEOFFREY
Head of Security
Jesa Farm Dairy
Tel: +256*********/+256*********
Email: ****************@*****.***
Mr. EKOLO RICHARD
Duty Manager
Security Group Africa
Tel: +256*********
Email: ******@***.***
Mr. OKELLO VINCENT
Project Manager
UETCL
Tel: +256*********
Email: *******@***.***
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