Customer Service Representative
Resume:
Latifa Rivers
Baltimore, MD *****
*****************@*****.***
Work Experience
Food Service Worker
BCPS -Baltimore
February 2023 to present
Prep
Serve
Customer Service Representative
La Rosa's Hardware - Trinidad, CO
June 2021 to December 2022
• Greeted and welcomed customers, assisting them with inquiries, locating items, and offering advice or recommendations.
• Managed inventory, keeping track of merchandise levels and restocking as needed.
• Conducted sales transactions, accepting various forms of payment.
• Ensured accuracy of prices and quantities, providing receipts to customers for their purchases.
Chef
Tifa's Cuisine - Trinidad, CO
September 2017 to August 2022
• Created customized menus based on customer preferences.
• Managed food inventory, ensuring safe storage and preparation.
• Set prices that align with customer satisfaction.
• Efficiently prepared food within specified timelines.
• Implemented advertising strategies to attract new clients to the business. Warehouse Worker
Web Source
November 2013 to May 2016
• Received, scanned, and updated deliveries in the database.
• Managed inventory and production using warehouse management systems.
• Cultivated strong relationships with customers, vendors, and transport companies.
• Packed boxes and maintained organizational guidelines.
• Handled requisitions for out-of-stock items and supplies.
• Reviewed work orders for timely completion.
• Ensured clean storage areas met sanitation regulations. Sales Associate
Beauty Island - Baltimore
July 2023 to December 2023
• Managed inventories, tracking stock levels and addressing discrepancies.
• Optimized stock placement to maximize sales potential.
• Enhanced product displays for better visual appeal.
• Assisted customers by assessing their needs, providing recommendations, and sharing product information.
• Handled incoming calls, answering inquiries about the store and products.These responsibilities helped improve sales and customer satisfaction. Education
High school diploma
St Augustine Secondary Trinidad and Tobago West Indies September 2004 to June 2009
Infant and Child Care
Trinidad and Tobago Registered Nurses Association Nursing Academy February 2018 to June 2018
Skills
• Customer service
• Inventory management
• Sales transactions
• Communication skills
• Attention to details
• Problem solving
• Multitasking
• Adaptability
• Computer skills
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