Executive Assistant Customer Service

Maria Barrera

**.*******@******.***

Baton Rouge, LA 70808

Summary:

Focused bilingual administrative professional with experience in top notch clerical support, customer service and operational assistance to meet staff needs. Capable and organized when coordinating documents, supplies and project resources. Clear communicator and self -motivated worker with decisive nature necessary to manage independent work.

Work Experience

Bilingual Executive Assistant

Family & Youth Service Center - Baton Rouge, LA

August 2019 to Present

• Welcome and greet visitors and direct them to appropriate agency relative to services requested or needed.

• Process payroll and manage PTO hours.

• Translate for Spanish speaking families.

• Create/modify and control of security access cards and identification cards for onsite staff and partnering agencies.

• Daily management of keys being used or loaned.

• Order and sustain inventory of maintenance, office, and cleaning supplies.

• Prepare, file bills, receipts, and invoices.

• Schedule and submit work order requests to maintenance technician.

• Send monthly rent invoices to on campus lessees.

• Manage and schedule on-site events.

• Created and implemented filing systems for management team.

• Screen calls and emails and initiated actions for Executive Director.

• Organize and coordinate conferences and monthly meetings.

• Produce accurate office files, update spreadsheets.

• Manage inter-office mail, both incoming and outgoing correspondence, email and faxes.

• Work collaboratively with auditors throughout reviews, offering assistance and clerical support.

• Respond to emails and other correspondence to facilitate communication and enhance business processes.

• Update and manage social media accounts.

• Enter new client information into database.

Office Manager

LSF- Solution for Families - Baton Rouge, LA

August 2016 to July 2019

• Delivered on-site support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members.

• Tracked, filed, and viewed important documents, receipts and invoices daily.

• Translate for Hispanic/Latino population.

• Organized and managed sensitive files efficiently.

• Conducted weekly quality assurance calls on services rendered by in-home providers.

• Provide phone coverage as needed as well as manage various forms of critical correspondence.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

• Maintained computer and physical filing systems.

• Oversaw and maintained office inventory.

• Managed office operations while scheduling appointments for department managers.

• Developed standard operating procedures for all administrative employees.

• Arranged corporate and office conferences for company employees and guests.

• Managed appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Office Coordinator

Anchor Community Services - Baton Rouge, LA

September 2015 to August 2016

• Answered telephone calls and direct them to appropriate person/dept.

• Faxed, scanned, uploaded, filed and emailed documents.

• Checked clients monthly Medicaid eligibility, Obtain pre-authorizations from Medicaid and commercial insurances.

• Checked on claims statuses, denials, and payments received from insurance companies.

• Submitted written claims (CMS-1500).

• Entered client information into (EHR).

• Conducted monthly clearance checks on employees from DHH, OIG, and LSBME.

• Processed background checks, check potential employee references and create employee files for new hires.

• Made monthly payments to different vendors for services provided.

• Translated from English to Spanish for non-English speaking clients.

• Created client files for new clients and updated client information as needed as well as maintained client files according to HIPAA.

• Scheduled/organized staff trainings, and monthly staff development meetings.

• Routed correspondence to facilitate timely communication between team members, customers and vendors.

• Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.

• Interacted with customers by phone, email or in-person to provide information and resources available.

• Maintained office supplies inventory by checking stock and ordering new supplies as needed. Administrative Clerk/Back Up Sales Rep

Regis Bernard Furniture - El Paso, TX

January 2015 to September 2015

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Assist customers in person and via telephone.

• Effectively communicate with sales and administrative teams on a daily basis.

• Answer product questions with up-to-date knowledge of sales and store promotions.

• Conduct weekly walk-through s with manager to discuss interior visual displays, including store window presentation.

• Handle daily flow of paperwork and cooperate with store manager on daily deposits and clerical duties.

• Complete credit applications for potential customers.

• Maintain cleanliness and presentation of showroom.

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Customer Service Representative

Walgreens Co - Coronado, CA

August 2014 to November 2014

• Greet customers entering store to ascertain what each customer wanted or needed.

• Direct calls to appropriate individuals and departments.

• Ask open-ended questions to assess customer needs.

• Design displays to make store experience interactive, engaging and reassuring.

• Recommend alternative items if product was out of stock. Personal Care Attendant

La Esperanza PAS - El Paso, TX

April 2012 to May 2014

• Maintain accurate records of patient care, condition, progress and concerns.

• Help patients move in and out of beds, bathrooms, wheelchairs and automobiles.

• Schedule and accompany clients to medical appointments.

• Maintain a clean, healthy and safe environment.

• Obtain household supplies and ran daily errands.

• Assist with patient transfer and ambulation.

• Perform direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing excellent care.

• Assist with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown. References available upon request

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