Hong Kong Executive Assistant

Annaliza O. Santiago, curriculum vitae

CONTACT

DETAILS

LANGUAGES

EMPLOYMENT

**/* **** *** ******* +852-****-****

**-** ****** **** **************@*****.***

Kowloon Available immediately

Hong Kong Negotiable salary

English (native), Cantonese (native), Tagalog (native), Putonghua

(limited working proficiency)

Credit Controller, Sutherland Global Services 2021– Present

● Reach out to and communicate with clients with outstanding debts.

● Make outbound and answer inbound calls from customers regarding concerns about their accounts.

● Act as a liaison between the Hong Kong team and Philippines team to strategize about overdue debts, third-party accounts and updates on existing accounts.

● Make monthly reports for the progress of Hong Kong accounts.

● Language(s) used: Cantonese, English, Tagalog

Member Services Executive, HKT Teleservices 2019 – 2020

● Assist members with booking flights using their membership points.

● Cancel, refund, and/or rebook existing flights of members as well as assist members who have flight inquiries.

● Assist members on their membership points and account details.

● Language(s) used: Cantonese, English, Tagalog

Executive Assistant, Goldtree Import and Export Inc 2017 – 2018

● Handled ad hoc activities and duties for the president of the company.

● Managed staff and various departments of the company.

● Assisted in real estate projects.

● Language(s) used: Cantonese

Marketing Executive (Hong Kong Region), Inform Group 2017

● Communicate with Information and Technology companies in Hong Kong to request and/or offer solutions.

● Make daily reports for clients.

International Verification Researcher, Teleperformance 2015 - 2017

● Verify education and employment of candidates by following up with listed sources, and investigate different case scenarios.

● Provide support in emails and other communications activities. OTHER HONG

KONG &

CHINA WORK

EXPERIENCES

SKILLS

JOB TRAINING

BASIC

LANGUAGE

COURSES

TAKEN

EDUCATION

Managing Director, Brent International Language Centre 2011 - 2014 English Teacher, Meten International English Centre 2009 - 2011 Operations Manager, Area Group Limited 2008 - 2011 Quality Assurance Supervisor, Area Group Limited 2006 - 2008 Customer Care Supervisor, PURE Fitness International Ltd 2005 - 2006 Overnight Communications Officer, Intercontinental Hotel 2002 - 2005 Junior Loans Clerk, Pacific Ace Finance Limited 2001 - 2002 Telephone Operator, The Hong Kong Hotel 1997 - 2000 Junior Secretary, Chequepoint Limited 1996 - 1997

Microsoft Word, Excel, PowerPoint, Outlook, PABX Meridian and NEC Console, FIDELIO and OPERA Systems

Intensive English Course for Telephone Operators, Caritas Vocational School and HK Hotel

Cross Training: Order Taker for Housekeeping Department, Caritas Vocational School and HK Hotel

Elementary Mandarin (3 months), YMCA 1997

Elementary Mandarin (3 months), Intercontinental Hotel 2003 Elementary Japanese (3 months), Intercontinental Hotel 2004 Elementary Mandarin (Certificate), HK Language Learning Centre 2006 Intermediate Mandarin (Level 1.1), HK Language Learning Centre 2006 Form 4, Araullo University (Manila, Philippines)

Form 3, St Joseph’s School (Manila, Philippines)

Form 2, Paco Citizens Academy (Manila, Philippines) Form 1, Delia Memorial School (Hip Wo) (Hong Kong) Primary 5 - 6, Li Cheng Uk Government Primary School (Hong Kong) Primary 1 - 4, Justo Lukban Elementary School (Manila, Philippines) Last updated: 14/06/2024

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