Medical Receptionist Front Desk
Resume:
MARIA VILLALPANDO
************.**@*****.***
Arvin, California 93203
HIGHLY ORGANIZED AND DEPENDABLE CANDIDATE WITH A
STRONG ABILITY TO MANAGE MULTIPLE PRIORITIES WHILE MAINTAINING A POSITIVE ATTITUDE. DISPLAYS A
WILLINGNESS TO TAKE ON ADDITIONAL RESPONSIBILITIES TO MEET TEAM GOALS. DETAIL-ORIENTED AND VALUABLE
TEAM PLAYER WITH EXCEPTIONAL ORGANIZATIONAL
SKILLS. PROVEN ABILITY TO HANDLE MULTIPLE PROJECTS SIMULTANEOUSLY, ENSURING A HIGH DEGREE OF
ACCURACY THROUGHOUT.
WWW: Bold Profile
SKILLS Bilingual Telephone Etiquette Front Desk Operations Appointment Scheduling Medical Terminology Patient Registration Microsoft Office HIPAA Compliance Insurance Verification Payment Collection Reminder calls Problem-Solving
WORK HISTORY Medical Receptionist
Premier Valley Medical Group Bakersfield,
CA
MAR 2023 - FEB 2024
Medical Receptionist
Coordinated patient scheduling, check-in, check-out and payments for billing. Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation. Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy. Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
•
•
•
•
•
•
•
Clinica Sierra Vista Arvin, California DEC 2007 - OCT 2019 Medical Records Clerk
Clinica Sierra Vista Lamont, CA NOV 2007 - DEC 2007 Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation. Coordinated patient scheduling, check-in, check-out and payments for billing. Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection. Adhered to strict HIPAA guidelines to protect patient privacy. Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Obtained payments from patients and scanned identification and insurance cards.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Reviewed patient charts for accuracy and completeness, Processed incoming medical records requests, Maintained a secure filing system for confidential documents, Entered data into electronic health record systems, Scanned paper records into digital format, Responded to inquiries from patients, physicians and other healthcare providers regarding medical records, Retrieved patient medical records in response to requests from authorized personnel, Updated patient files with new medical information as needed, Monitored compliance with state and federal regulations regarding release of information
•
EDUCATION Associate of Arts in Cardiac Sonography
High Desert Medical College Bakersfield,
CA
EXPECTED IN AUG 2025
Certificate: Medical Assisting
Regional Occupational Center Bakersfield,
CA
JUN 1995
Medical Assisting and Phlebotomy
High School Diploma
Nueva High School Lamont, CA
JUN 1995
CERTIFICATIONS Introduction to Computers 2019 Certificate Introduction to Microsoft Excel 2019 Certificate
Introduction to word 2019 Certificate
Keyboarding 1 Certificate
Keyboarding 2 Certificate
Machine Calculation Certificate
•
•
•
•
•
•
ROLES AND
RESPONSIBILITIE
S
Understanding of Medical Laws
Appointment Setting
Patient Callbacks
Co-Payment Collection
Telephone Etiquette
Appointment Scheduling
Front Desk Operations
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected copayments as required.
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Reviewed patient charts for accuracy and completeness. Processed incoming medical records requests.
Maintained a secure filing system for confidential documents. Entered data into electronic health record systems. Scanned paper records into digital format.
Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Retrieved patient medical records in response to requests from authorized personnel.
Updated patient files with new medical information as needed.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Monitored compliance with state and federal regulations regarding release of information.
REFERENCES References available upon request.
Contact this candidate