Data Entry

Tuesday Westerman

Eaton, CO *****

*********@*****.*** 303-***-****

Organized, dependable, detail-oriented and motivated individual seeking a beginner data entry position. Dedicated to maintaining accuracy and efficiency in data processing, with a commitment to contributing to a productive and collaborative team environment.

Schulz & Leonard C.P.A, Eaton, Co

Administrative Assistant 8/2021 – Present

Answer most of the incoming calls and transferred them appropriately.

Assembled all tax files once C.P.A. finished all data entry and printed file.

Filing of all old and new tax documentation as well as payroll tax information

Disassemble all old tax files and make new files for upcoming tax year.

Make sure all printers are full of paper and toner

Enter data into spreadsheets for tracking purposes.

Valimenta Labs, Wellington, Co 8/2017 – 8/2021

Quality Control Technician

Made quality decisions (accepted or rejected) based on provided control outlines. Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks.

Reviewed production records for accuracy and compliance.

Performed routine quality inspection operations on industrial and commercial items.

IBM - Team Lead, Customer Service Representative / Subject Matter Expert / Focal, IMAC Coordinator / Logical Access, Administrative Assistant 1998 - 2016

Led day-to-day operations for multiple customers, ensuring customer calls and emails were handled in a timely and efficient manner.

Provided leadership and direction to contractor staff by understanding business processes, gathering requirements, identifying and addressing potential process issues, ensuring highest level of quality.

Performed statistical analysis and reporting on service desk incidents, identifying trends, areas for improvement and training opportunities.

Served as customer focal for escalation and customer satisfaction issues, ensuring satisfaction with service.

Created and served on the Morale committee for 5 years, planning fundraisers and using money to host events for up to 400 employees to boost overall morale.

Developed transition documentation.

Performed change management responsibilities.

Trained new employees on helpdesk tools and processes, providing knowledge of the helpdesk and customer prior to taking calls. Along with cross-training of another team, forming a pooled environment which maximized use of helpdesk agents and saved money for the customer.

Supported 2 - Directors, 2 – Second line managers and 10 – First line managers, Answered phone calls and transferred them appropriately, Coordinated travel arrangements for all managers, Managed day to day calendars for all managers, Created PowerPoint presentations for meetings, Distributed mail, Created flow charts and spreadsheets, Maintained supply cabinet for 200+ employees that were in the helpdesk call center.

Technical Skills

Software: Lotus Applications (versions 5-8), Microsoft Office Suite, Avaya CentreVu, CMS Supervisor, IBM Personal Communications 5.x, Symantec Antivirus, Client Security, Adobe Reader, Qfinity, Citrix XenApp, VPN Client, Cisco VPN Client. TCP/IP, Quickbooks, Google suite

Ticketing Systems: Incident Management Systems ManageNow, eSM –Impact, AT&T Business Direct, ISM, Service Now

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