Office Manager Customer Service

Adan Andrade

Vail, AZ 1-312-***-****

**************@*****.***

Management/Office Manager Maintenance and Repair

I have worked in different capacities throughout my career, which have enhance any new endeavors I pursued in my future. Looking for a company to take a chance on me in this new chapter, with an opportunity to demonstrate my skills in person. I have worked hard throughout my career in very hectic, demanding, high-pressure environments and have gained the tools to provide the best customer service and experience. Coordinated and executed administrative tasks for several programs, such as maintaining databases, training, and travel. I am well versed in flexibility with the ability to adapt quickly to any scenario. Top-notch clerical skills to include both written and verbal communications. Expert on Microsoft Word, PowerPoint, Proficient in Microsoft Windows, speak and write Spanish.

Teamwork

Maintenance & Repair

Self-motivated

Team Building

Flexible and Versatile

People skills

Catering/Restaurant Experience

Problem solving & critical thinking

PPE use

Time Management

Multitasking

POS efficient (10+ yrs)

Courteous demeanor

Safety minded

Professional and Friendly

Superior work ethic

PROFESSIONAL EXPERIENCE

UPS, Tucson, AZ Oct – Jan 2024

Seasonal Package Handler

Sorted items according to destination

Listen closely during team meetings to gain complete understanding of duties required for each shift, completing priority task first.

Documented completed work as required by the supervisor.

Unloaded packages and handled them carefully whilst using safe working methods.

Attention to detail whilst working in a fast paced, pressurized enviroment.

Poly Print, Tucson, AZ July – Sep 2023

Slitter Operator

Experienced professional skilled in setting up, running, adjusting, and calibrating machinery.

Followed work orders to select proper materials, make accurate cuts and complete precise finished products.

Adhere to company OSHA safety procedure to protect team members, product and equipment.

Took measurements with calipers and gauge readers to assess line performance.

Transferred finished goods and products to holding and loading areas.

Shoreline Sightseeing, Chicago, IL Jun. 2021- Jun. 2023

Boat Captain

Managed bar revenues, ensured patrons were billed correctly and all cash properly accounted for.

Successfully led a team of 6 crewmembers on over 2K+ lake and river expeditions, maintaining a 100% safety record and consistently receiving positive feedback from customers.

Led, trained and mentored 5+ deckhands while fostering a culture of teamwork, professionalism, and excellence with the company.

Streamlined boat maintenance procedures, reducing downtime by 30% and increasing the number of daily tours by 20%.

Stocked and maintained the bar to include, but not limited to beer, wine, spirits, paper products, straws and stirrers

Kept detailed logs of the ships progress, weather conditions, maintenance needs, etc.

Adan Andrade

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Coordinated schedules and logistics for a fleet of 14+ vessels transporting across Lake Michigan.

Served as primary liaison between vessel and management shore side personnel.

Disciplined vessel employees, up-to discipline and including discharge if needed.

Made constant on board vessel inspections to ensure safe and efficient vessel operations.

Shoreline Sightseeing, Chicago, IL May 2017 – Jun. 2021

Senior Deckhand/Bartender

Ensure cleanliness and pleasant atmosphere of the boat by removing trash and debris from the deck-cleaning all public areas.

Diplomatically handle guest complaints, by being polite and maintain a professional manner, while satisfying the customer request.

Provided prompt, accurate, and exceptional service while ensuring that customers did not wait for checkout.

Understand all machinery and chemicals used, by being aware and understanding of Material Safety Data Sheet (MSDS) sheets.

Cleaned and organized the bar area in keeping with the vessels philosophy, culture, and standards of excellence.

Effectively worked in high-pressure situations.

Kept up with popular drinks, stayed well acquainted with countless drink recipes, and mixing techniques.

Knowledgeable on operating fire hose, winch, davit and practice of safety procedures in each situation.

Communicated with vendors and established a strong working relationship with them.

Alternative Home Improvement, Chicago, IL Jun. 2016 – Oct. 2022

Painter

Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.

Applied coats of paint, varnish, stain, enamel, or lacquer to decorate and protect interior or exterior surfaces, trimmings and fixtures of buildings, homes, and other structures.

Spreading drop cloths over floors and room furnishings, and cover surfaces, such as baseboards, door frames, and windows with masking tape and paper protected surfaces.

Exceptional communication and customer service skills by providing information to resolve their concerns and put them at ease.

Filling holes, cracks, and joints with caulk, putty, plaster, or other filler, using a caulking gun and putty knife

Performed minor structural repairs to walls, doors, concrete patios, wood decks, window trim, windows and door casings.

Experience working with wrought iron, preparing for painting or refurbishing.

Adan Andrade

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Superior Automotive Group – Chicago, IL Mar 2014 – Oct.2016

Office Manager

Coordinated or performed logistics associated with shipping, receiving, distribution, or transportation.

Resolved customer complaints or answer customer questions regarding policies and procedures.

Interpret and communicate work procedures and company policies to staff.

Supervised the work of the office, administered, or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems

Hired and trained junior-level staff members, handled payroll and provided direction on daily tasks and operations.

Chicago Yacht Club Jul. 2012 – Jan. 2014

Cook

Prepared high quality food items according to standardized recipes and instructions to meet production, delivery and service schedules.

Served meals or prepared for delivery by using correct portioning, meeting outlined standards, ensuring that food was at the correct temperature and is attractive and tasty.

Setting up my station and collect all necessary supplies to prepare menu service.

Prepared a variety of foods in accordance with manufactured instructions.

Closing the kitchen correctly and follow the closing checklist for kitchen stations.

Distributed food to wait staff to provide excellent customer satisfaction.

EDUCATION/Certifications

Certificate, 100 Ton Master Merchant Mariner Credential, Chicago Mariner School

Certificate, Basset Certification, Chicago, IL

Bartender License

Certificate, CPR Training, America Heart Association

Certificate, First Aid AED Training, American Heart Association

Sabino High School, Tucson, AZ

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