Utilization Review Medication Therapy

Franklyn Robinson, RPh

Lexington, SC ***** 803-***-****

*******@*****.***

PHARMACIST

Accomplished professional with a history of providing superior customer-focused service in a retail and clinical pharmacy settings. Works with precision in fast-paced environments by expertly prioritizing, verifying, filling, and counseling patients on prescription and over-the-counter medication. Skilled communicator with a demonstrated aptitude for quickly building rapport with patients. Expertise in medication therapy (MTM) and drug utilization review (DUR). Strong physician partner skilled in making evidence-based medication recommendations to optimize drug therapy.

Highlights of Expertise

Pharmacy Operations

Prescription Dispensing

Medication Therapy Management

Team Leadership

Cross-Cultural Communication

Inventory Control

Drug Utilization Review

Patient Counseling

Sterile Compounding

Customer Relationships

Career Experience

Walgreens

STAFF PHARMACIST (2009 to 2020)

Provided professional pharmacy services, including filling prescriptions, counseling patients, and supervising pharmacy technicians. Ensured all services complied with professional standards.

Verified and dispensed prescriptions, guaranteeing quality products and services were provided to patients and ensuring compliance with all federal and state regulations.

Acted as resource for patients, consulting with compassion on medication dosage, drug interactions, and potential side effects, as well as resolving billing disputes with third-party payers.

Delivered outstanding customer service in high-volume store (over 1.5K weekly), triaging any problems concerning patient therapy such as therapy duplications and non-covered or out of stock medications.

Managed customer relations issues effectively, addressing issues, avoiding escalation, and redirecting to appropriate parties for resolution.

Administered 5K flu vaccinations annually, taking history to confirm absence of contraindications to immunization and easing stress or concerns of patient.

Cardinal Health Nuclear Pharmacy Services

OPERATIONS MANAGER (2006 to 2009)

Oversaw daily operations of nuclear pharmacy, managing team of 20 customer assistants and nuclear pharmacists. Directed work schedules and monitored workflow to achieve established goals and objectives.

Established, monitored, and maintained team productivity, adjusting operations accordingly to meet prescription volume while ensuring safe handling and inventory management of radiopharmaceuticals.

Reported on key operational and performance metrics, supporting financial performance and growth within the service line.

Investigated and coordinated resolution of service delivery issues, formulating action plans and following up to ensure customer satisfaction.

Palmetto Health Baptist Hospital

NUCLEAR PHARMACIST (2004 to 2006)

Followed good sterile compounding practices in preparation, dispensing, and delivery of radiopharmaceuticals. Processed and reviewed orders from initial receipt through final packaging.

Provided supervision and direction to pharmacy technicians, identifying and implementing workflow improvements to increase efficiency and minimize patient wait times.

Oversaw bio-hazardous waste disposal and prepared paperwork for shipment and tracking, ensuring compliance with health and safety regulations.

Served as key member of Radiation Safety Committee.

Additional Experience

NUCLEAR PHARMACIST New York Presbyterian Hospital

RADIATION SAFETY OFFICER Mallinckrodt/Tyco

STAFF PHARMACIST Mercy Medical Center

PHARMACY MANAGER Nycomed

Education & Credentials

Bachelor of Science in Pharmacy

Massachusetts College of Pharmacy

Professional Development

Nuclear Pharmacy Authorized Users Program, Butler College of Pharmacy

Licensures & Certifications

Registered Pharmacist, South Carolina

Licensed Nuclear Pharmacist

Certified Immunizing Pharmacist, South Carolina

CPR

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