Customer Service Call Center

Marietta Lynn Bernal

Candidate’s Location: Buckeye AZ 85326

Availability to Interview: with 24 hours prior notice

Availability to Start: Within 1 week

Summary:

●Spanish – Beginner level

●7+ years of experience working as Customer service representative and Insurance Agent within call center and office environment with skills of Medical Billing, accounting, Profound database management and finance.

●Social worker for insurance company and health management

●Great knowledge of general accounting principles, financial statement, billing, accounts receivable; accounts payable, purchase ordering.

●Remarkable ability to communicate effectively, both orally and in writing

●In addition to that also offering seven years of payroll experience.

●knowledge of accounts payable, accounts receivable, purchase orders; creating financial statements as follows: Worksheets, Statement of Owner’s Equity, Post Closing Trial balances.

●Excellent interpersonal skills, office etiquette and phone manners.

●Excellent ability to gather and analyze statistical data and generate reports

●Complete knowledge of ordering supplies and maintaining inventory

●Answering phones with heavy traffic phone.

●Schedule appointments and maintain calendars

●Excellent ability to make administrative/procedural decisions and judgments

●Ability to compose and edit already written materials

●Creating and maintaining my own filling system.

●Running a call center and creating fraud cases, registration compliance cases and emissions

●Earned over two-hundred and fifty college credits with forty-five of them being the concentration of accounting.

Education:

High School Diploma

Palo Verde High School 1992

Skills:

●Proficiency in Microsoft Office Suite

●Microsoft project Access

Outlook

●Excel

●Microsoft Word

●Power Point

Quick Books

Certifications:

●Palo Verde College- Associates of Arts Degree and Certificate Administrative Assistant

●Allied Business Schools- Certificate Medical Billing

●Argosy University- Major Accounting- 25 accounting credits Accounting-Business Administration

●University of Phoenix- Major Accounting-minor-Business Administration

Professional Experience:

Alight LLC

Customer Service Representative – Data Entry/Call Center

10 31 1023 to Feb 23 2024

●Provided product recommendations and troubleshooting assistance.

●Managed high call volumes while ensuring quality service.

●Worked for the data entry to processing claims.

●Collaborated with teams to resolve complex issues and improve processes.

Infosys Limited Jul 2022 – Sep 2023

Customer Service Representative – Data Entry/Call Center

●Answered call s from customers and solved queries related to insurance and billing.

●Customer service and data entry processing claims.

●Background checks on potential providers.

●Software used on daily basis is excel, Microsoft Word, Note One

City of Buckeye (Short Term contract - Alois staffing) Apr 2022 to May 2022

Customer Service Representative – Data Entry/Call Center

●Responsible for performing general office duties within reception and administrative environment.

●Answering inbound calls with customer queries.

●Schedule appointments and maintain calendars

City of Surprise Resource Center Jul 2021 – Mar 2022

Social Worker (Customer Service/Data Entry)

●Responsible for customer service and heavy email traffic and working with several vendors to meet customer needs. Data entry as well.

●Case management and medical billing

●In addition to that meeting with clients t ensure their needs are met to process their applications for financial assistance.

American Income Life July 2020- Jan 2021

Insurance Agent

●Responsible for Customer Service and selling life insurance policies.

●In addition to that I sold supplemental health insurance.

Maricopa County Superior Court Aug 2019 - Jun 2020

Court Operational Specialist and Call Center Clerk

●Filing criminal court cases and issuing subpoenas collection payments for bail and processing several court documents as well.

●Answering phones to direct clients to appropriate department and processing warrants to be delivered to Maricopa County Jail and assisting lawyers with their clients when necessary.

Transport Carrier Services May 2018 - Aug 2019

Accounts Payable Clerk

●Responsible for customer service and accounts payable.

●I was required to do excessive permits and licensing for all commercial vehicles and heavy call volume and respond to several emails.

●In addition to that I had to do heavy cash handling as well.

ADOT Enforcement and Compliance Apr 2017 - May 2018

Customer Service Representative II-Administration Support

●Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

●Operate personal computer to compose and edit correspondence and memorandum from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, documents.

●Establish, maintain, and update files, databases, records, and other documents; develop and data entry, and perform routine analyzes and calculations in the processing of data for recurring internal reports.

●Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.

●Printing, maintenance, and other services.

●Open up cases for Arizona residents who refuse to register their vehicles according to Arizona state statues and addition to that I also ensure that all residents comply with Arizona state statue regarding Emissions checks. I also current and manage fraud cases dealing with individuals registering their vehicles in another person’s name without their knowledge. I’m currently running the registration compliance and emissions avoidance call center at Arizona Department of Transportation as well.

ADOT Enforcement and Compliance Apr 2017 - May 2018

Radio room dispatcher (temporary)

●Responsible for checking warrants, vehicle identification checks, running license plates and handling some emergency calls for local enforcement agencies.

ADOT- Enforcement & Compliance Ehrenberg Port of Entry Jan 2012 – Oct 2015

Permit Technician II

●Responsible for writing permits for all commercial vehicles and directing traffic, generating spreadsheets, faxing customer service complaints, and returning customer calls when necessary and cash handling.

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