Customer Service Data Entry

Charde Jones

202-***-**** Email: jones.charj@gmailcom// ******.*****@**.***

Washington, DC 20020

●PROFESSIONAL SUMMARY

High-energy worker desiring to fulfill new position in professional environment. Offer customer service and in-depth experience supporting staff and the public.. Diplomatic communicator and diligent about providing detailed education to anyone who needs assistance.

●SKILLS

●Typing 40 wpm,

●Proficient in Microsoft software such as Word, Excel, and PowerPoint etc.

●CPR

●Fast

●First Aid

●Dental radiography

●Oral surgery

●Local anesthetic proficiency

●

●Equipment sterilization

●Dental office administration

●Patient Intake Procedures

●Infection Control Proficiency

●Team collaboration

●Data Entry

WORK HISTORY

Telecommunications Equipment Operator/911 Operator - 05/2023- Current. Office Of Unified Communications-

●Create, collect, verify and document information to send the call for service.

●Taking calls from all, the public, and other law enforcement and government agencies

●Assist caller with non emergency as well as emergency calls

●Documenting all pertinent information obtained from callers

●Creating the call for service for everyone, no matter the race, sex, preference, or background.

●12 hour shifts with a hold over of an additional 4 hours if needed.

●Take all training course that are necessary while on assignment

●Safety Sensitive position

●Assist other government agencies in different jurisdictions

●Work with government agencies such as DPW and WASA to assist civilians with obtaining information or with submitting public service request.

Dental Assistant 03/2016 to 04/2023

NIHA Washington, DC

●Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

●Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.

●Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

●Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.

●Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

●Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.

Customer Service Administrative Assistant 10/2017 to 02/2019

Midtown Personnel Washington, DC

●Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

●Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by 50%.

●Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.

●Transcribed and organized information to assist in preparing speeches and presentations.

●Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

●Received and routed business correspondence to correct departments and staff members.

●Maintained office supplies inventory by checking stock and ordering new supplies as needed.

●Monitored premises, screened visitors, updated logs and issued passes to maintain security.

●Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Expanded Functions Dental Assistant 10/2013 to 03/2016

Washington Dental Center Washington, DC

●Assisted in administering nitrous oxide.

●Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.

●Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

●Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.

●Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

●Documented patients' dental health information, medical history and vital signs.

●Explained treatment procedures and instructed patients on home care guidelines.

●Staged tray for procedures by arranging dental instruments and equipment.

●Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.

●Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

EDUCATION

Certificate in Expanded Functions Dental Assistant 2012

Fortis College, Landover, MD

University of Phoenix Online- 2022-current

CERTIFICATIONS

CPR / First Aid Expanded Functions Dental Assistant Dental Assistant license in DC October 2023

ADDITIONAL INFORMATION

●Willing to relocate, Authorized to work in the US for any employer

Contact this candidate