Customer Service Retail Store
Resume:
Shanta Price
Greenville, MS *****
************@*****.***
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Skills
Customer Service
Customer Engagement
Drive-Thru Operations
Menu Memorization
Payment Processing
Order Processing
Upselling
Product Sales
Merchandise Display
Self-Checkout Assistance
Money Handling
Retail Store Operations
Cash Handling Accuracy
Excellent communication skills
Multi-tasking strength
Experience
May 2024 - Current
McDonald's - Greenville, MS
Crew Member
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Restocked kitchen supplies including food products and utensils.
Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Processed takeout orders quickly to ensure timely delivery of meals.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Provided excellent customer service to maintain a positive atmosphere for guests.
Served food quickly for positive guest experiences.
Packaged menu items into bags or trays and placed drink orders into carriers.
March 2021 - January 2024
TJ Max - Memphis, TN
Flex Associate
Assisted in the stocking and replenishment of merchandise on store shelves.
Restocked returned merchandise back onto store shelves.
Greeted customers upon entrance into the store, offering assistance if needed.
Answered phone calls regarding product availability or pricing inquiries.
Performed price changes on tags or labels as needed.
Operated cash register to process payments for merchandise purchases.
Provided customer service to shoppers, including answering questions and providing product recommendations.
Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Updated products with new pricing or temporary promotion signs to increase sales.
Greeted customers and retrieved requested products to drive satisfaction.
Palletized merchandise for easy movement to sales floor locations.
February 2016 - January 2021
Hyatt place - Memphis, Germantown
Housekeeping Room Attendant
Stocked linen closets with appropriate supplies for housekeeping staff use.
Kept up-to-date records of items cleaned in each room.
Maintained cleaning cart with supplies, such as fresh linens and towels.
Assisted colleagues whenever necessary in order to meet deadlines set by management.
Cleaned guest rooms, including vacuuming carpets and dusting furniture.
Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
Checked rooms to ensure they met standards for cleanliness and tidiness.
Replaced dirty linens with clean items according to established standards of quality control.
Assisted in laundry operations when needed by sorting linens and loading machines.
Responded promptly to requests from guests and other departments.
Handled sensitive information in a confidential manner.
Responded to customer inquiries via phone, email, and in person.
Assisted with scheduling appointments for clients and visitors.
Greeted customers warmly and made them feel welcome.
Verified identity documents for new customers before opening accounts in accordance with company policies.
Resolved any customer complaints or issues in a timely fashion following established protocols.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
December 2008 - January 2016
Harlow's Casino Resort & Spa - Greenville, MS
Banquet Server
Communicated with chefs regarding any special requests from guests.
Organized payment transactions accurately while providing excellent customer service.
Carried trays of food items from kitchen to dining areas.
Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Replenished buffet lines with fresh foods as needed.
Replenished beverages throughout meal service as needed.
Ensured that all dishes were served at the correct temperature.
Changed table settings between courses as necessary.
Greeted guests upon arrival and provided assistance throughout the event.
Served beverages and appetizers to guests in an efficient manner.
Provided prompt, friendly service to all guests during banquets or catered events.
Followed proper sanitation guidelines when handling food items.
Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
Maintained cleanliness of work area throughout shift including tables, chairs and floors.
Responded promptly and courteously to guest inquiries and complaints.
Provided refills on drinks as requested by customers.
Set up stations for serving meals according to established guidelines.
Assisted with closing duties such as restocking supplies, wiping down surfaces.
Cleared away used plates and utensils following end of meal service.
Answered questions regarding menu items and assisted guests in making selections.
Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
Education and Training
May 1999
Riverside High School Avon, MS
High School Diploma
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