Customer Service Data Entry

CHRISTINE MARIE REYNOLDS

*********@**************.** 845-***-**** Newburgh, NY 12550 WWW: Bold Profile Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Excels at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Report preparation

Customer relations

Staff training

Written communication

Microsoft Office

Schedule management

Task prioritization

Performance improvement

Purchasing

Excel

Leisure Travel

International Reservations

Travel Arrangements

Relationship Building

Data Entry

Detail-Oriented

Travel Planning

Active Listening

Travel Promotions

Verbal and Written Communication

Tour and Travel Quotes

Payment Processing

Customer Service

Travel Date Coordination

Client Records

Reservations Booking

Travel and Accommodations Explanation

Basic Mathematics

Retail Sales

Social Media

Administrative Tasks

Credit Card Payments

Company Branding

TRAVEL CONSULTANT AND TRAINER 04/2022 - 10/2022

Booked travel for clients

Research travel for clients

Trained other agents in the field of travel, research, and vendor/supplier inquiries MARKETING COACH & CONSULTANT ME 11/2020 - 10/2022 Work with people to teach them up to date marketing strategies and skills so they can better promote their business allowing them to grow and generate greater profits. BEAUTY INFLUENCER FOR FARMASI 10/2019 - 04/2022

Promote makeup, men's care line, home line, and health & wellness using multiple online platforms Recruit and train individual to be Farmasi Beauty Influencers. ACCOUNT COORDINATOR RENT-A-CENTER - NEWBURGH, NY 05/2008 - 09/2008 Developed and enhanced policies covering administrative processes Summary

Skills

Experience

Empowered employees to independently resolve problems and disputes Motivated employees to continuously grow knowledge and enhance abilities Covered daily office workloads through effective staffing and resource coordination Preserved customer loyalty by quickly and completely resolving complaints 2

Developed solid relationships with staff, customers, and vendors Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance Boosted efficiency by keeping work areas clean, tidy, and free of debris Helped team handle high-volume work by prioritizing tasks and organizing supplies Kept all areas clean, organized and in line with company professional standards Updated office files daily and kept records organized. ACCOUNTING CLERK JAGUAR CORPORATION 06/1999 - 05/2000 Kept office files and accounting records accurate and updated Produced timely, detailed sales reports on weekly and monthly basis Reconciled expenses daily, checking data against paperwork and reporting discrepancies Reconciled accounts against statements, supporting accurate balances and histories Produced clean, professional correspondence for diverse business needs Backed up accounting work with professional business correspondence and reports. ACCOUNTING CLERK ZIRCAR, INC - NY 03/1995 - 05/1997 Reconciled expenses daily, checking data against paperwork and reporting discrepancies Produce timely, detailed sales reports on weekly and monthly basis Kept office files and accounting records accurate and updated Processed company-wide billing with using advanced functions to streamline processes and verify data Contributed to office efficiency during downtime by routing mail, processing deliveries, and restocking supplies Handled cash funds with high accuracy, counting incoming bags and preparing change Resolved problems and fielded accounting-related inquiries from internal team members, customers, and vendors Assisted with payroll processing for hourly, salaried, and temporary employees Produced clean, professional correspondence for diverse business needs Minimized accounting errors by carefully following coding and verification procedures for all transactions Assisted with business optimization strategies by compiling statistical and financial data Reconciled accounts against statements, supporting accurate balances and histories Backed up accounting work with professional business correspondence and reports Determined available cash balance by working closely with managers and accounts payable team Maintained audit-ready accounts and files, carefully following standards Verified invoices against orders

Prepared accurate daily sales summaries for senior managers Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts Classified and recorded diverse accounting data according to strict department processes. BANK TELLER HSBC BANK - NY

Communicated professionally with customers to assess needs and develop solutions Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings

Collected currency for deposit, verified deposit amounts, and entered transactions into [Software] Applied active listening and effective communication to cultivate and maintain customer rapport Processed commercial depository bags and completes coin orders Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation Upheld recordkeeping requirements by fully documenting each transaction Deepened customer relationships through knowledgeable support for day-to-day banking needs Maintained strict compliance with banking standards, regulations, and laws Helped customers achieve financial goals with active referrals to on-site specialists Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services

Kept accurate drawer counts with correct handling of cash transactions Increased revenue by cross-selling customers on different bank products and services Identified suspected fraud based on behavioral and transaction markers Retained and acquired customers by delivering exceptional service with friendly approach Prevented fraud by spotting suspicious behavior and identifying problematic transactions Met customer needs consistently with knowledgeable and fast service Counted every piece of currency carefully when accepting or dispensing cash Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards 3

Boosted revenue through consistent promotion of bank products. 06/2023

UDEMY: PROCESS CERTFICATION, ACCOUNTING

New Skills Academy United States 01/2019

Certification: Social Media Marketing

ROCKLAND COMMUNITY COLLEGE 05/1994

MONROE WOODBURY HIGH SCHOOL 06/1990

HIGH SCHOOL DIPLOMA

ACTIVITIES, Knitting, Reading, Sewing, and Crafter Education and Training

Interests

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