Customer Service Representative
Resume:
VALERIE LEGRAND
EXPERIENCE
Nov ****
Present
SALES ASSOCIATE
ContactUS Communications
Belk customer service advisor remote Torrid customer service representative currently
Jan 2014
Nov 2021
GENERAL MANAGER
MJABC
run and manage store solely, sales, stocking, inventory, customer service
Jan 1991
Jun 2012
SALES
Charter Communictions
direct sales - customer service
Feb 1984
Mar 1989
CUSTOMER SERVICE REP
Blue Cross Blue Shield
claims processing
EDUCATION
ASSOCIATES DEGREE
HIGH SCHOOL DIPLOMA OR GED
Columbia College
************@*****.***
OBJECTIVE
Highly motivated and organized
customer service associate with a
passion for delivering exceptional
customer experiences.
SKILLS
LANGUAGES
Managed customer inquiries and resolved issues in a timely manner.
·
Achieved sales targets through effective communication and negotiation skills.
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Implemented strategies to upsell products and services to increase revenue.
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· Collaborated with team members to meet and exceed sales goals. Provided exceptional customer service through active listening and problem-solving.
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Managed cross-functional teams to successfully launch new products and services
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Led strategic planning and execution for marketing campaigns resulting in increased brand awareness
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Mentored junior developers and conducted code reviews to ensure high-quality code standards.
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Collaborated with product managers to create and prioritize product features based on customer feedback.
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Managed vendor relationships and negotiated contracts to optimize resources and reduce costs.
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3 years of experience in a customer service role at a retail store, assisting customers with product inquiries and resolving complaints.
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Previous experience as a customer service representative for an online retail company, handling a high volume of customer inquiries via phone and email.
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Strong background in customer service from working as a receptionist in a busy medical office, scheduling appointments and providing assistance to patients.
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Experience as a call center agent, assisting customers with billing inquiries and troubleshooting technical issues over the phone.
·
· Direct Sales (10+ years)
· Profit & Loss
Retail Management (10+
years)
·
· Sales Management (5 years)
Store Management
Experience
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· Inventory Control (10+ years)
· Retail Sales (10+ years)
· Recruiting
· Retail Sales (10+ years)
Operations Management (5
years)
·
· Payroll
· Management (5 years)
Operations Management (5
years)
·
· CRM Software
· Customer support
· Live chat
· Salesforce
· Outbound sales
· Typing
· Customer support
· Windows
· Microsoft Office
· Conflict management
· Data collection
· Senior care
· Debits & credits
· Order fulfillment
· Sales
· Customer service
· PCR
· Remote access software
· Business Development
· Sales
· Customer service
· PCR
· Remote access software
· Data visualization
French Advanced
. Diploma in Advanced
French
·
Contact this candidate