Property Manager Customer Service

Randisha S. Figueroa

** *** ***** ****** *** **E, Hartford, CT 06106• 860-***-**** • ************@******.***

Professional Summary

To obtain a position that allows me to illuminate in a functional capacity through problem solving measures as, communicate clearly and concisely, utilize judgment and problem-solving acumen and utilize tools independently and accurately to identify work to be completed as a whole. In addition, by being organizational, multi-tasking and customer service-oriented capabilities in clerical, reception, and administrative or secretarial tasks while maintaining patient demographic information in electronic medical charts.

Skills

•Customer Service

•Medical Records Review

•Clerical Interpersonal

•Communication

•Active Listening

•Multi-tasking

•Sterilize Instruments

•Leadership

•Team Player

•Flexible to New Tasks

•Real Estate Knowledge

Quality Assurance & Control

Employment History

Richman Properties (Wharfside Commons) 11/2019 - 1/2024

Property Manager

Perform annual re-certifications and lease renewals.

Yardi Proficient

Verify that information on move-in and renewal leases agree with information in the computer

Handles resident complaints in a prompt, courteous and efficient manner

Prepare lease renewal and rental increase notices to be reviewed by Regional Manager and Property Manager

Answer telephone while maintaining courteous and helpful attitude to residents and prospect

Collecting rent and other property fees from tenants and individual owners

Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs

Reporting the property’s financial status, occupancy and expiring leases to property owners

Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws

Advertising vacant properties and hiring a leasing agent to find tenants as needed

Inspecting properties and arranging for repairs and new materials as required

Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate

Investigating and resolving property complaints and rental violations

Low Income Housing Tax Credit Program

Howard K. Hill Funeral Services – Hartford, CT 4/2015- 1/2021

Funeral Assistant

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Provided administrative support to funeral home staff.

Greeted funeral guests and coordinated seating.

Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.

Closed and secured caskets and led funeral corteges to churches and burial sites.

Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.

Arranged transportation between sites for the remains, mourners, pallbearers and members of the clergy.

Transporting the deceased to the funeral home.

Preparing the parlor or chapel by cleaning, setting up lights and chairs, and arranging flowers for viewings and services.

Assisting guests arriving at funerals by showing them where to park and leading them to the parlor or chapel area.

Ensuring adherence to the funeral wishes of the bereaved family.

Driving the hearse to the gravesite, chapel, or parlor.

Overseeing the digging and closing of the grave.

Obtaining burial permits and registering deaths with the state.

Managing the funeral home finances, receiving payments, and performing general bookkeeping duties.

Assisting families with completion of paperwork, such as insurance claim forms.

Cleaning funeral equipment.

Charter Oak Health Center 1/2020 – 9/2020

Senior Administrative Assistant

Assist senior managers and executives with their daily organizational tasks

Arrange meetings and attend them to take detailed minutes

Perform travel arrangements and reservations for senior managers

Manage phone calls schedule appointments and organize calendars

Review and organize regular correspondence like invitations and informative material

Prepare spreadsheets presentations and statistical and budget reports

Meet visitors and provide general support to them

Managing calendars: Coordinating and scheduling appointments, meetings, and events for senior executives

Preparing and distributing correspondence: Composing and proofreading emails, memos, reports, and other documents on behalf of senior executives

Acting as a point of contact: Answering and screening phone calls, taking messages, and responding to inquiries on behalf of senior executives

Managing phones and emails: Managing phones and emails

Planning meetings: Planning meetings

Managing office space and time: Managing office space and time

Collaborating with clients and colleagues: Collaborating with clients and colleague

ARTS Financial Solutions, LLC 4/2011 - 1/2015

Administrative Assistant

Developing an in-depth knowledge of organizational products and process

Providing customer service to clients

Resolve financial disputes

Supporting the Finance Manager and executives with projects and tasks when required

Reconciling daily, monthly and yearly transactions

Preparing balance sheets

Processing invoices

Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment

Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes

Plan, organize, and schedule company meetings in the office, off-site, and via videoconference

Coordinate domestic and international travel arrangements for employees

Maintain filing system, contact database, employee list, and inventory

Order and oversee office supplies and food deliveries for group meetings

Franklin Foundation – Hartford, CT 7/2005 - 3/2011

Dentist Receptionist

Answered and placed phone calls regarding patient appointments

Contacted insurance companies regarding coverage and payment plans

Performed clerical duties such as copying, faxing, filing, emailing, etc.

Sent payment notices to insurance companies and patients

Received and processed payments made by patients or insurance companies

Entered patient information into computer system

Checked in patients, gathering all personal and insurance information needed

Update and maintain client’s dental records

Perform routine dental cleanings and assist the dentist with complex dental procedures

Take and process X-rays of patients

Schedule patient appointments

Take billing and insurance details from patients

Advise patients on recommended oral hygiene

Education

High School Diploma: 06-10

Plainville High School - Plainville, CT

Associates Degree (Funeral Services): 24-26

Goodwin University- East Hartford, CT

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