**/**/**** **:** PM
Erica Oliver
**************@*****.***
Associate of Applied Science Degree, Paralegal Studies Heald College 2013 Summary
Administrative Assistant with comprehensive understanding of the industry-standard computer software platforms and practices. Adept in legal billing, assisting in legal research and standard office duties. Paralegal Certification, Outlook, 3E, Chrome River, Citrix, EMS, Digital File, PowerPoint, Excel, Teams, Attendance On Demand Work Experience
Worldwide Flight Services.
Payroll Administrative Support 03/2024 to Present
Maintain the daily punch system
Assist with final pay for recently terminated or resigned employees
Upkeep the time off calendar
Respond to any employee inquiries related to their pay, health care coverage or any other benefit inquires Reed Smith LLP.
DEI Global Administrative Assistant- 11/2020 to 02/2024
Manage all DEI documents on the intranet and digital file workspace
Audit and update all DEI distribution lists
Assist with coordination of internal and external DEI educational programming, strategic planning, recruitment and talent development initiatives
Serve as point of contact for DEI related inquires
Maintain and update the Diverse Lawyer Directory on the external website
Coordinates the submission of client and other organization diversity surveys; includes scheduling intake calls, distributing materials for content collection, following up with responsible parties, and data entry for final submissions.
Reed Smith LLP.
Client Service Specialist- 1/2020 to 11/2020
New Business Intakes
3E Check Requests
Chrome River Check Requests/Expense Reports
Proformas
Time Entry
Court Filings
Setup/Cancel Courtcall
Notify marketing of updates to the DE&I pages on the external website
Schedule, update and maintain all meeting invites for team and large group meetings; includes taking meeting minutes and circulating minutes to attendees
Assist with design requests for marketing materials and social media posts for DE&I events
Organize the yearly DE&I Hackathon event and Diversity Summit
Organize the Summer Associate and New Associate outreach campaign for Business Inclusion Group membership
Provide ad hoc assistance to all Business Inclusion group leaders
Maintain the DE&I calendar
Update all leadership changes for inclusion group chairs, liaisons, local office chairs and professional staff liaisons; includes sourcing new Business Inclusion Group leadership
Coordinate the creation of the monthly DE&I Newsletter
Assist in tracking communications for the iCount campaign
Collect and distribute content for DE&I Annual Report
Providing general assistance to DE&I program as needed/able
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Prepare and process pre-approvals, invoices, and expense reports for the DE&I department members.
Provide general administrative support as needed by the firm
Assist with general administration, projects and other duties as assigned Reed Smith LLP.
Receptionist/Clerk 04/2017 to 1/2020
Greet clients and visitors, answer heavy phone call volume
Reserve conference rooms
Setup firmwide videoconferencing in multiple offices
Setup/breakdown conference rooms
Deliver/Collect mail
Stock all floors with needed office/personal supplies
Maintain upkeep of stockroom/supplies
Expense Reports
Setup/breakdown practice floors for renovation projects
Purge/box client files in Records Department
Tobener Law Center-
Legal Assistant/Receptionist 02/2016 to 09/2016
Greet clients and visitors, answer visitor inquiries and direct them as needed
Draft correspondence, data entry, file, copy, calendaring dockets, schedule court appearances
Answer and route incoming calls on multi-line telephone system
Schedule clients; providing supporting documentation as required
Prepare and coordinate on-site meetings and events
Arrange travel; process, track and report expenses
Record and transcribe correspondence as needed
Maintain and schedule conference rooms, maintain waiting area
(Adams Martin) LeClair Ryan 01/2015 to 02/2016
Legal Assistant/Receptionist San Francisco, CA
Greet clients and visitors, answer visitor inquiries and direct them as needed
Draft correspondence, data entry, file, copy, calendaring dockets, schedule court appearances
Answer and route incoming calls on multi-line telephone system
Schedule clients; providing supporting documentation as required
Prepare and coordinate on-site meetings and events
Arrange travel; process, track and report expenses
Record and transcribe correspondence as needed
Maintain and schedule conference rooms, maintain waiting area References given upon request