Customer Service A

erek v. krzysciak

*** ****** ***** ***** ****, ILLINOIS 60403

815-***-**** ***************@*****.***

Core Compentancies

•Customer Focus: Maintained a customer satisfaction rating of 95% based on post-interaction surveys, meeting customer needs, and fostering brand loyalty.

•Adaptability: Demonstrated ability to handle a high-volume customer service environment, successfully managing 50+ diverse customer interactions per day.

•Proven track record: Quickly resolved and adapted to evolving customer demands by calmly responding to customers’ concerns, and complaints.

•Sales and Upselling: Consistently met monthly sales targets of 3% to increase net sales and improve profit margin.

Work Experience

Jiffy Lube, Joliet, IL October 2021 – Present

Oil Techician

Proficient in the use of floor mount power island tools, and pneumatic tools.

Knowledge of hazardous materials, safety, and personal protective equipment.

Completed work orders accurately and in a timely manner.

Maintained a safe and organized work area and ensured accurate inventory levels.

Accurately interpreted manuals and safety rules reducing costly errors.

Performed diagnostic tests to detect items to repair.

Determined parts and labor costs for customer service invoices.

Worked quickly and independently while also performing well in a team setting.

Provided excellent customer service with a 95% satisfaction rating.

Four Seasons Heating & Cooling, Chicago, IL October 2022 – September 2023

Installer Assistant

Proficient in installing, troubleshooting, diagnosing, and resolving HVAC systems.

Knowledge in modifying replacement parts.

Experienced in installing individual components such as pumps, pipes, and fans.

Competent in the safe use of power tools.

Educated in maintaining air and water treatment processes within HVAC systems.

Adept at performing preventive maintenance tasks.

Well-versed in safety procedures and basic HVAC equipment instructions.

Adept at interpreting work strategies and schematics.

Familiar with local building codes and safety regulations.

Other Work Experience, Virgina Beach, VA 2017 – 2021

Education

ETI- School of Skilled Trades, Willowbrook, IL September 2022

Certification HVAC/R EPA 608 Universal R410-A

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