Scrum Master Certified

Name: Adrienne Bowens

Email: **********@*****.***

Job Title: QA Tester, LMS Admin, CSM

Phone: 757-***-****

Summary:

Accomplished and energetic with a solid history of achievement in teaching utilizing technology. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include e-learning, training, Certified Scrum Master, Safe-Agile Process, and Quality Assurance.

Education:

MA, Elementary Education – Curriculum Development, Regent University (June 2001)

BA, Interdisciplinary Studies, Old Dominion University (May 1999)

Certifications:

Certified Scrum Master, (CSM); December 2024

JIRA, September 2023

Blackboard Certified Trainer, Blackboard.com

Blackboard GUI Administrator, Blackboard.com

Skills/Expertise:

SharePoint

Collaborate Plan

Microsoft Office Suite

ATHD (Army Training Help Desk)

Adobe XI Pro, Adobe Captivate

SCORM, Storyline, Lectura

JIRA

Blackboard/Canvas

Certified Scrum Master

TEAMS/ZOOM

Respondus Suite 4.0

Articulate Studio, SnagIt

Agile Framework

SAFe Process

Camtasia

Adobe Experience Manager (AEM)

Moodle

WCAG 508 Compliance

Adobe Pro / Creative Cloud

Confluence

PROFESSIONAL EXPERIENCE

INCATech LLC

Q/A Web Tester

Nov 2022 - Present

Create and document manual test plans and procedures

Execute tests, analyze results, and report on documented issues).

Track and manage testing issues

Communicate effectively with Project Manager and Software Developers

Perform Link Validation and search functionality tests

Comprehensive form testing for input/output and data validation

Accessibility testing using section 508 and WCAG standards

HTML/CSS validation

Occasional travel the DC metro area

Other duties as assigned

SCRUM MASTER, CSM

Manage each project’s scope and timeline.

Coordinate sprints, retrospective meetings and daily stand-ups.

Coach team members in Agile frameworks.

Facilitate internal communication and effective collaboration.

Be the point of contact for external communications (e.g. from customers or stakeholders).

Work with product owners to handle backlogs and new requests.

Resolve conflicts and remove obstacles that occur.

Create User Stories and tasks.

Help teams implement changes effectively.

Ensure deliverables are up to quality standards at the end of each sprint.

Guide development teams to higher scrum maturity.

Help build a productive environment where team members ‘own’ the product and enjoy working

INCATech LLC

LMS Administrator

Apr 2017 – Nov 2022

United States Courts, LMS Administrator

Provided on-going Information Technology maintenance and support of the STARR coaches Resource Library.

Maintained monthly usage reports, usage metrics to include all user activity.

Developed and/or maintained additional metrics reports (i.e. customized reports).

Maintained requests (registering users, resetting user passwords, troubleshooting users log-in and navigation issues, editing documents and course development.

CHOISYS, U.S Army Training Support Center

Blackboard SME Administrator/Certified Trainer/

Curriculum Developer

Nov 2007 – Nov 2022

US Army Training Support Center, Blackboard Subject Matter Expert

Operated and Oversaw ARMY TRAINING SUPPORT COMMAND TCM-ATS LMS Blackboard Learns 32 domain instances to include 11 TRADOC Schoolhouse Institutional Hierarchy Associated Domains.

Served as system administrator and instructor for TRADOC Blackboard Instructor Courses in accordance with TR 350-70, and associated PAMs.

Applied extensive professional knowledge to planning, administrating and managing the LMS application.

Researched building blocks and system configurations that would best serve the needs of the end users.

Served as a key analytical liaison and collaborator to implement the building blocks and system configurations with the specific LMS instance(s).

Integrated information from analysis to drive training objectives.

Analyzed, visualized and presented information tailored to support replicating the complex nature of the OE.

Assessed resource capabilities to address existing and projected requirements.

Ensured products fulfill training requirements were consistent with applicable positions and policies in support of unit readiness levels.

Authored written and graphic presentations in support of replicating and delivering a complex OE.

Advised Command, Staffs, and Command Centers of Excellence and Schools.

US Army Training Support Center, Blackboard Administrator

Supervised domain admins/technicians with trouble shooting tasks as necessary.

Coordinated briefings with officials, specialists, and other key stakeholders.

Ensured proper LMS use, configuration, and guidance adherence included: Domain Development, Utilized MS Office programs such as Access and Excel to create database and analyze data.

US Army Training Support Center, Curriculum Developer/Certified Trainer

Supervised the planning, integration, analysis, development, training, delivery and maintenance of instructional guidelines pertaining to the use of Blackboard server-based solutions to include designing, developing, integrating capabilities, and concepts.

Advised Domain Administrators and Instructors the command on learning models, methods and strategies.

Supervised and led the production, design and development of collective training products.

Demonstrated knowledge of roles and responsibilities of the Army organizations, enterprises, missions and functions.

Evaluated and managed the application of the training development process to include self-assessments.

Utilized current learning principles/concepts, instructional design theory/evaluation methods and training techniques available to support development, delivery, administration, and evaluation utilizing the industry recognized Instructional Design System (ISD) such as the ADDIE model.

Supervised and led troubleshooting system administration of Blackboard environment.

Supervised, prepared, conducted, facilitated training in support of services, lead specialized seminars (train-the-trainer) to include instructor-led, web-based, and blended learning solutions comprised of presentations, procedures, exercises, quick references, instructor guides, curriculum, course outlines and training design specifications and evaluated student feedback to modify courses of instruction.

Conducted studies as required and provided guidance and training to the ATSC-ELLC and LLC communities regarding TRADOC Pam. 350-70, Quality Matters, and Blackboard Exemplary Course Program Rubric regarding the development of courses for accreditation standards and reports.

Developed curriculum that targeted specific areas of weakness, offering immediate corrective action, as well as more in-depth instruction, modeling, and observation.

Created, implemented, and provided policy/regulatory guidance and logistical support daily.

Independently developed, implemented, and managed training manuals and standard operating procedures for all ATSC ELLC Blackboard courses, including all required education and training.

Tidewater Community College

Adjunct Professor

Aug 2002 - Present

Develop virtual/hybrid, asynchronous and synchronous course instruction in accordance with established course outlines.

Inform students concerning course requirements, evaluation procedures, and attendance requirements utilizing LMS – Blackboard.

Provide one-on-one tutoring for students, interpreted college policies to resolve issues and maintain necessary attendance, scholastic, and personnel records and submitted them according to published deadlines.

Prepare and evaluate assignments and examinations, reporting results to students in a timely manner utilizing LMS collaboration tools (i.e. Blackboard Collaborate).

Participate in faculty development of curriculum, teaching-learning techniques for online courses.

Assist with online course development in accordance with the NAEYC Accreditation Standards for Early Childhood Education.

Assist and provide professional development sessions for adjunct faculty with guidance from department chair. Engaged in curriculum development.

Support recruiting efforts.

Demonstrate the ability to use discipline-related computer programs.

References: Available Upon Request

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