Customer Service Representative
Resume:
KAREN HIGTON
Elkton, MD *****
************@*****.***
OBJECTIVE:
To succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.
EXPERIENCE:
Contemporary Staffing/Christiana Care Health Systems 10/2016
Human Resources-Recruiter
oUtilizes departmental resume/application databases to identify candidates.
oReviews and rates resumes/applications to identify qualified candidates.
oTelephone screen potential candidates to determine potential for interview.
oDispositions candidates in the Applicant Tracking System.
oSchedules & conducts phone interviews.
Replenish Cosmetic/Dr David Martini MD-ENT/Cosmetic Surgeon 11/2011-7/2014
Human Resource Generalist:
oDemonstrated ability to exercise independent judgment and discretion in matters of significance.
oDemonstrated commitment to and evidence of the practice of professionalism and confidentiality.
oOutstanding interpersonal communication and organizational skills.
oAbility to work independently as well as in a team environment.
oStrong leadership
oMarketing-Cosmetic Information Seminars
oSocial Media-updated every day regarding; specials, upcoming events, tips of the day, information using: Google, Facebook, Twitter, Instagram and snapchat
oQuickbooks-Finance and Accounting.
oTransmitting payroll, tracking time cards, monitoring vacation/holiday (PTO) availability.
oWorking closely with doctors schedule
oArranging travel for conferences
oHandling billing problems
oAccesses Internet based services to identify potential candidates.
oAssists in processing candidates through the steps in the recruitment procedures:
oExceptional listener and communicator who effectively conveys information verbally and in writing.
oAssists department in carry out various human resource programs and procedures.
oResponsible for job postings (both internal and external).
oReference verification.
oPrepares and maintains employee files, assuring timeliness, accuracy, completeness, compliance and confidentiality, maintains company organization charts.
oEmployee Relations experience, including but not limited to, assisting management with the administration of progressive disciplinary policies and investigating and responding to employee concerns.
Surgical Coordinator-Dr David Martini, MD ENT
10/2003-12/2010
oSchedule surgical Procedures
oScheduled appointments
oEnforced HIPPA compliance
oEMR usage
oInsurance verification
CORE STRENGTHS & COMPETENCIES
oOrganization Theory
oLeadership Development
oLaw & Regulations
oRecruitment & Development
oHealth Care Law
oHealth Policy and Economics
oMarketing In Health Care
oDecision Making Analysis
oLeadership and Communication
oInternational HR Quality & Performance Management
oHR Policies, Processes & Procedures
oEmployee Relations
oChange & Conflict Management
oCompensation and Benefit Administration
oExcellent Communication (written and verbal)
oStrong work ethic
oTeamwork skills
oAnalytical skills
EDUCATION:
University of Maryland University college, Maryland
Course of study: Human Resources
oGPA 4.0
Southern New Hampshire University, Manchester, NH
Course of study-Human Resources-Business Management
oGPA 3.25
Cecil College, Northeast, MD Associates of Arts: Business Management, Public Relations, Marketing and Accounting
oGPA 3.25
COMMUNICATION:
oAbility to interact and effectively, communicate with people from diverse backgrounds, highlighting teamwork and problem solving.
LEADERSHIP:
oProgressive leadership experience in Human Resources positions.
oPrevious experience with and demonstrated skills pertaining to management, coaching and training.
Contact this candidate