Customer Service Representative

Ruth Tsosie

Customer service

Gamerco ***** 505-***-**** *********@*****.***

Experienced Customer service professional with 15 years of hands-on experience in building meaningful relationships with clients. Skilled in analyzing credit reports and interpreting complex loan documents for efficient loan processing, appointment scheduling,organizing and maintaining confidential records. Adept at providing exceptional service, managing workload efficiently, and meeting tight deadlines. Strong track record of building customer relationships and providing exceptional service. Also managed office operations in the absence of the manager. Senior Caregiver - Quality Home Care Jan 2018 - Present

•Development meaningful relationships with clients, understanding their personal stories and daily routine.

•Coordinate medical appointments,errands,and social events

•Prepared meals accordingly to client dietary needs

•Assisted client in every day activities of daily living to maintain health and dignity Customer Service Representative, New Mexico Title Loans - Gallup, NM Jul 2022 - Sep 2023

•Analyzed credit reports and other documents necessary loan processing.

•Built strong relationships with customers by providing exceptional service throughout the entire loan process.

•Processed customer's payments and negotiated payment arrangements for delinquent loans.

•Understood and interpreted complex loan documents and regulations.

•Managed work load efficiently while meeting tight deadlines. Optometrist Assistant, Vision Clinic - Gallup,NM Feb 2022 - Jul 2022 Loan Officer, Noble Finance - Gallup,NM Mar 2009 - Jul 2016

•Processed loan applications,reviewed credit reports, and made decisions.

•Built strong relationships with customers by providing exceptional service throughout the entire loan process.

•Processed customer's payments and negotiated payment arrangements for delinquent loans.

•Managed office when manager was out of office.

Experience

Assisted optometrist in conducting patient screenings, including measuring visual acuity and performing preliminary eye tests. Prepared examination rooms by sterilizing and organizing equipment, ensuring a clean and safe environment for patients. Managed patient records and appointment scheduling, maintaining accurate and up-to-date information in electronic systems. Performed contact lens fittings and provided instruction on proper use, care, and maintenance to patients. Skills

Customer Service Deposit and payment collection

Verbal and written communication Paperwork processing Handling confidential information

Advanced First Aid & CPR May 2023

Food Handlers Feb 2022

Languages

English

Certifications

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