Senior Analyst Ii

Rachelle Magloire

Atlanta, GA 404-***-**** ********@*****.***

SUMMARY

Dynamic, Organized, detail-oriented and highly qualified Senior Analyst with extensive knowledge and proudly offering over 16 years of experience with fraudulent activities, mitigation and detection, government regulations, and Compliance. In-depth understanding of Self-motivated and highly organized with an exceptional work ethic and deliver the highest quality strategic solutions to resolve challenges and propel business growth. PROFESSIONAL EXPERIENCE

Officer Senior Fraud Analyst II Bank of America, Kennesaw, GA July 2008 to April 2024

• Detection analysts perform complex reviews of potentially fraudulent credit card applications to determine whether the true client applied for the product.

• Responsible for performing complex judgmental reviews of high-risk activity to maximize approval of legitimate transactions

• Responsible for complex research and analysis of account activity to assess high levels of risk and fraud type

• Detection analysts benefit from in-depth training and have opportunities for ongoing professional development and career growth.

• Responsible for complex research and analysis of account activity to assess high levels of risk and fraud type

• Responsible for following established processes and guidelines in daily activities, and adhering to all applicable laws and regulations

• Provide support to upper management and facilitate new hire education

• Orchestrates coaching, side-by side education and share best practices to enhance associate development

• Mitigate and detection of fraud transactions on credit card accounts

• Job-Shadowed managers in detection, provided floor coverage, assisted with schedule management through WFM

• Contacted vendors and cardholders for verification of potentially fraudulent activity

• An active member of Employee Engagement team; facilitated bi-weekly meetings assisting employee engagement

• Managed task-force team for a Special project within the department

• Researched and resolved fraudulent activity for small business, commercial and large corporate accounts

• Filed fraud claims on Small Business and Large Corporate Accounts

• Analyzed sensitive accounts that may require differentiated treatment or specialized resolution

• Provide support to upper management and facilitate new hire education

• (SME) Subject Matter Expert Program: Associate Coaching, Facilitate Team Meetings, New Hire Trainer (2years)

• Identified high-risk loan accounts to mitigate loss for the bank Assistant Manager Bank of America December 2015 to December 2016

• Assessed risk management by evaluating all applicable legislation and implementing any adjustments as needed

• Managed regulatory training, initiatives, and the dissemination of crucial operational risk management information to regulators and group functions.

• Review documentation to prevent fraud, money laundering and identity theft losses.

• Analyzed reports for discrepancies and suspicious activities using SAR.

• Cohesively worked with various departments and teams to avert a potential $1million dollars loss.

• Reviewed customer Identification program with attention to details to comply with the Bank Secrecy Act (BSA).

• Contribute to customer retention rate of 98% by providing authoritative and complete answers to questions.

• Execute appropriate oversight strategies and manage key projects related to fraud oversight including regulatory remediation-cross-department.

• Ensure adherence to all security related policies and procedures.

• Investigate and resolve 100+ cases per month, with a recovery rate of 80% by implementing strategic audit processes. And KYC, know your customers.

Previous Work History

• Junior Underwriting, Processing & closing Mortgage Loan

• Overseen Accounts Payable Operations

• Reconciling Statement

• Processing Invoice

• Managing full-cycle accounts payable

• New vendor set up W-9

• 3-way matching (matching the invoice with the purchase order and the purchase receipt). Skills

• Proficient in Microsoft Office • Team Building & Leadership • Excellent communication skills • Interpersonal Skills

• Mortgage Loan Processor & Closer • Junior Underwriter Wachovia Bank

• CCFD Team Manager Award • ATM Taskforce Award • Quality Award Champion 2017 • Leadership Award Technical Skills

Lexis Nexxus, OTP, Synergy, Image View, Skip Tracing, Nyce, Citrix, SAP, Microsoft Suite, In-house System for Worklist. EDUCATION

Queens Borough Community College - Associate of Arts in Psychology

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