Customer Service Administrative Support

MG

MONICA GREEN

***************@*****.*** 832-***-**** Houston, TX 77082 WWW: Bold Profile

Experienced Office Manager and administration professional with 25+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Detail-oriented

Office Administration

Personal support

Strong organizational and analytical skills

Customer service

Executive support

Performance management

Supervising and coordinating activities of clerical and administrative support workers

Knowledge of computerized payroll systems and

timekeeping processes with Kronos, E-time, and ADP Gathering and organizing files and documents

Maintaining supply inventories

Technical Support

Calling for maintenance and repairs of office equipment Answering phone calls and emails regarding

documentation organization

Photocopying and sending faxes

Sorting, delivering, picking up, and sending mail

Contract Administration

Payroll and budgeting and expense reporting

Contract Negotiations

Human Resources Management

Max Protection LLC. Houston, TX

Office Manager

10/2022 - 03/2024

Managed the organization and maintenance of new hire personnel records Implemented a system for producing identification badges for newly onboarded staff

Developed and implemented office policies and procedures. Hiring and training administrative staff

Distribute all office mail

Provided administrative support to management team including preparing reports and presentations.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Reviewed contracts for accuracy prior to signing off on behalf of the company.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Administered payroll and maintained proper documentation of employee personnel.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Alarm Security Group/ ADT Security

Houston, TX

Administration Manager/ Admin Clerk

Monitored office inventory to maintain supply levels. Oversaw complex office support, managing records database and organizing contracts.

Summary

Skills

Experience

08/2004 - 10/2022 Process criminal background searches and drug screens Responsible for employee licensing for all employees within required guidelines

Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.

Posting and collection of monetary instruments

Verified accuracy of all paperwork prior to submission for processing. Prepared deposits according to established procedures. Process payroll using e-time system

Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services. HHAP (Houston Housing Assistance

Partnership) Houston, TX

Mail & File Clerk

04/2003 - 08/2004

File collected client correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used.

Updated daily logs for tracking file movements.

Conducted periodic audits of archived materials for compliance with legal requirements.

Prepared labels for new files and folders as needed. Organized and filed documents according to established procedures. Verified accuracy of filing information prior to indexing documents into the system.

Handled confidential material with discretion in accordance with company regulations.

Resolved discrepancies between physical files and digital databases. Added new material to file records or created new records. Beaumont Central Senior High School Beaumont, TX High School Diploma

Overachiever Award of the year

Administrator of the year

Employee of the year

Sales coordinator of the year

References available upon request.

Education and Training

Accomplishments

References

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