Store Manager Assistant

THIERRY TCHEUNA SIEMENYI

**** ***** ** ***** ******** 20716

Number: 301-***-****

Email: **************@*****.***

Overall, I have 5 years of experience in information and technology. Skilled and driven support engineer seeking for great technical opportunities to meet up with companies’ requirements and achievements. Skills

• Good with operating systems macOS and different versions of Microsoft Windows servers

• Skilled when it comes to software and hardware troubleshooting.

• Experienced when it comes to MS Office 365.

• Excellent written communication and verbal skills, multi-task, flexibility, time-management skills, adaptability, analytical skills, and good team player mentality.

• Experienced with CRM technology to document and manage customer issues.

• Great in providing customer service, and professionalism, and good with software like Salesforce, and Jira.

• Experienced when it comes to using ticketing systems like Jira and ServiceNow

• Skilled when it comes to working with virtual environments like Citrix, Hyper-V, VMware, and Virtual Box and working with FTP along with remote access tools.

• Experienced with working with command line interfaces both Linux and Windows command line.

• Good with basic it security monitoring tools like Wireshark and other osin tools for my security and confidentiality purposes.

• Good with remote tools like Goto Resolve and Quick Assist

• Experienced when it comes to working with Microsoft Office products, Microsoft active directory, and iis configuration.

• Good with Windows tools like CMD, Task Manager, Run, PowerShell, Services, and Windows Defender.

• I am a problem solver, team player, good at building relationships and also possess a leadership skill.

• Troubleshooting skills when it comes to mobile devices, Printers, hardware, and software.

• Great Managerial skills, Team builder, fast learner, I can work in difficult situations, and I can work independently, or while being supervised, and highly motivated to do my work and adhere to all service management principles.

• Good with Network configurations and basic network troubleshooting like DNS, TCP, UDP, IP DHCP, network printers, and VPN.

• Employment History

Assistant Store Manager – Operations (Home Depot) November 2023- June 2023

• Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager.

• At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability.

• They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.

• General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store.

• ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.

• Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.

• operate all store equipment and systems as well as how to manage daily financial operations Customer Service Western Union (KYC) October 2022- September 2023

• Anti-Money Laundering Compliance Associate

• Making sure that our customers are protected against money laundering

• Analyzing how our agent use our money transfer service by conducting due diligence

• Providing high quality and timely responses to agent partners and business stakeholders

• Identifying and initiating constant process improvement

• Supporting the team with various issues and escalations

• Responsible for reconciliation processes and completing more complex daily settlement operations tasks with high accuracy, ensuring KPI’s are met

• Help Desk Specialist- LAND MASTER. May 2021

• Troubleshoot computer issues both software and hardware issues.

• Resolved, submitted tier 1 support, and escalated Tickets to L2.

• Respond to customer calls promptly and redirect as needed, work with Office 365, SharePoint, and oneDrive.

• Wrote knowledge base articles and participated in training to improve product knowledge.

• installed Dexis, Dentrix software and maintained customer relationships, and supported HL7 interfaces.

• Software and hardware troubleshooting, Application patches, update, and upgrade • Created users, logins, and password reset on AD for the company’s client employees.

• Installed applications and set up visual machines for the company’s client employees Set up mobile phone devices, printers, and computers issued by the company.

• Worked with Jira ticketing system for documentation and to create incidents.

• Deployment and Installation of AD, software, and hardware troubleshooting, set up mobile phone devices, printers, and computers issued by the company. • designed for these applications such as SSMS for SQL servers and carried out file transfer.

• Write tune-optimized SQL queries to spot areas of poor performance or failures and generate reports.

• IT Support/Customer Service – INNOVATIVE SOLUTIONS. June 2020 - April 2021

• Worked on Active Directory and User Accounts

• Call center, computer support, and technical support and assist clients with password reset.

• Provided thorough support and resolution for company users.

• Created and Documented incidents on ServiceNow, maintained records, and provided service request.

• Troubleshoot software, hardware-related issues, and anti-virus.

• worked with Geneyse, which is a call tracking system use for handling customer-facing requests.

• Troubleshoot network issues, Domain issues, and VPN connections. • Maintained, installed, troubleshoot, and worked with all office365 tools.

• Education and Certifications

• Business Management

• Awards:

• Security Plus CompTIA (Processing), Network+(Processing)

• Most Punctual and polite staff of the year 2023/2024

• 5-star review customer service

• Customer rep of the month

• 100% customer satisfaction

Contact this candidate