Program Manager Customer Service
Resume:
Paeonian Springs, VA *****
******@*****.***
KELVIN SPEARMAN
PROGRAM MANAGER
Over 14 years of demonstrated experience as a proven leader and mentor of teams, both as an Army Officer and as a federal contractor; Expert consensus builder in dynamic, high-pressure environments with a track record of identifying solutions for senior decision-makers. Skilled in recruiting, motivating, training, and retaining high performing staff to achieve organizational goals.
Stakeholder Analysis
Customer Service
Stakeholder Engagement
Program Management
Interpersonal Skills
Data Management
Budget Forecasting
Training
Communication Plan
SECURITY CLEARANCE
Top Secret/SCI with Poly
WORK HISTORY
CONFIGURATION MANAGER, JACOBS
June 2023 – March 2024
Provide administrative and technical support to Government-led change management forums (i.e., Configuration Control Board (CCB), Technical Review Board (TRB))
Responsible for developing and implementing a Configuration Management Plan (CMP)
Develop the process of configuration management and lead the process to a high standard and well documented
Manage, maintain and develop the CM environment for hardware and software product build, staging, testing and integration
Leads work and works with Level 1 technician on deploying, configuring machines, and system problems
Manages the configuration management plan, principles and processes and their implementation
SENIOR PERFORMANCE ANALYST, JACOBS
March 2021 – June 2023
Performs assessment, analysis, and development of technical requirements
Document results of JIRA workflows and process audits
Provide teams and stakeholders with documented guidance
Host daily stand-up meetings and assist the product owner with product backlog
Ensure technical requirements align with and are traceable to legal and policy requirements.
Implement technical requirements, in coordination with internal and external systems
Manage security and accreditation requirements and standards, including creation and support of required documentation
Create and deliver program and project artifacts and deliverables to a wide array of audiences, predominantly executives
Create reports measuring training delivered as well as development and maintenance of training metrics for internal and external reporting
Produces standardized and repeatable reporting that baselines and drive performance-based decision-making in the Sponsor's organization
Engineer Tableau data visualization dashboards that allow users to actively change parameters and drill into live data to receive a precise analysis of their business
Ensure the logical and detailed conversion of customer or product requirements into total systems solutions
Experience with SQL and relational databases (SQL Server, PostgreSQL)
Collects, stores, and reports on hundreds of millions of performance data points.
Turn metadata into meaningful analytical trends and stories utilizing Tableau
Use excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutions
SYSTEMS ENGINEER, INTEL SYSTEMS
January 2021 - MARCH 2021
Apply modern engineering practices for digital transformation initiatives including Agile, Model Based Systems Engineering, and Test Automation
Perform technical planning, system integration, verification and validation, cost and risk, and supportability for total systems
Ensure the logical and detailed conversion of customer or product requirements into total systems solutions
Perform functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
Use excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutions
SENIOR CONSULTANT, GUIDEHOUSE LLP
August 2019 - December 2020
Facilitate stakeholder engagement and requirements gathering in support of a key client mission capability
Develop a training plan for clients
Develop the communications strategy to promote important client initiatives
Identify and convey end user issues with technical cadre and management
Support the implementation of several organizational transformation campaigns and initiatives
Design the organizational transformation and business process development
Develop, maintain, and analyze program schedules
Draft briefings and position papers covering program issues
Prepare documentation and presentation material for program milestones
SPECIALIZED SKILLS OFFICER -TARGETER, COVERENT
October 2017 - August 2019
Conduct all-Source intelligence research, analysis, report writing, and report editing
Manage multiple research projects simultaneously and meet deadlines in a fast-paced environment
Project planning to include: operational concept development, stakeholder engagement, and implementation of the operation.
Produce high quality, tailored intelligence reports and threat assessments to all levels of client management to inform decision making and drive policy
Effectively recognize threats by performing relevant all-source research and data analysis using open source and client tools
Monitor all-source information to proactively identify and assess threats of national security concern
Collaborate with cross functional groups such as data science, data infrastructure, legal, and developers to enhance processes, workflows, tools, and system functionality
Coordinate with different branches and services to disseminate threats, refer new investigations, and drive progress with ongoing cases
Use excellent communication skills to work across organizations and customer/user community to ensure consensus and understanding of solutions
SENIOR DATA ANALYST – LEXIS NEXIS SPECIAL SERVICES
September 2016 - October 2017
Offer analytical support to government customers using LexisNexis tools and products
Perform due diligence and historical research of data and report result to clients
Write deep research reports using a combination of LexisNexis products and additional web sources
New product development and testing
Produce regularly scheduled and ad hoc reports to client
Provide insightful, well-researched analysis and guidance to clients bases on rigorous, in-depth analysis using public records, proprietary data, and open source data
SENIOR DATA ANALYST – LEXIS NEXIS SPECIAL SERVICES
September 2016 - October 2017
Offer analytical support to government customers using LexisNexis tools and products
Perform due diligence and historical research of data and report result to clients
Write deep research reports using a combination of LexisNexis products and additional web sources
New product development and testing
Produce regularly scheduled and ad hoc reports to client
Provide insightful, well-researched analysis and guidance to clients bases on rigorous, in-depth analysis using public records, proprietary data, and open source data
INTELLIGENCE OFFICER – UNITED STATES ARMY RESERVE
July 2008 - September 2017
Operations Officer: Plans, controls, and executes mission operations from regiment through battalion level. Prepares detailed plans which support execution of policies and strategy. Determines training needs of the battalion and prepares and supervises training to support those needs.
Executive Officer: Created company training schedules and coordinated with HQ and other agencies; tracked training progress and requirements; served as second-in-command of largest company in the battalion
Assistant Operations Officer (Captain). Organized training for a 460-member military intelligence
battalion and enabled 20 soldiers to attend training in Germany, supporting the United States Army’s V Corps.
Assistant Administrative Officer (Captain). Selected from over 30 captains to provide administrative support for a 460-member military intelligence battalion. Instituted a process to track leader evaluations and unit awards, increasing the unit’s administrative efficiency.
Tactical Intelligence Officer: Managed a 6-member section providing intelligence to a 630-member infantry battalion during an Iraq combat mission.
EDUCATION
B.A. GOVERNMENT, 2008 — COLLEGE OF WILLIAM & MARY, WILLIAMSBURG, VA
MASTER OF PROFESSIONAL STUDIES, APPLIED INTELLIGENCE, 2021 – GEORGETOWN UNIVERSITY, DISTRICT OF COLUMBIA
CERTIFICATIONS UDEMY CERTIFICATE OF COMPLETION: THE COMPLETE PYTHON DEVELOPER
UDEMY CERTIFICATE OF COMPLETION: THE COMPLETE SQL BOOTCAMP: FROM ZERO TO HERO
UDEMY CERTIFICATE OF COMPLETION: SPARK AND PYTHON FOR BIG DATA WITH PYSPARK
Contact this candidate