Front Desk Quality Assurance

objective

To secure a position at this organization where I can maximize my management skills, quality assurance, program development and training experience.

EDUCATION

****-****: Excelsior Community College, Bachelors Degree in Finance and Management (E-commerce, Administrative communication, Strategic Management, organization behavior, human resource management.

2016-2018: Excelsior Community College Associate Degree in Business Administration (business ethics, oral communication, customer service, business law, psychology.)

WORK EXPERIENCE

Freelance Account officer

duties:

Balancing books for various small business (Stylegenie, malzstyles, juliet’s bridal services)

Processing monthly payroll

General administrative duties

Preparing monthly financial statements

Lutsen Resort on Lake Superior - 2022-2023

Lutsen, Minnesota

(Front Desk Agent)

Duties:

Book reservation for potential guests.

Check in and check out guests.

Audit guest reservations to make sure all payment have been made.

Write end of shift report to make sure we have a record of what took place each day.

Distributing, Coordinating and Organizing correspondence

Providing general administrative support

Bustamante Hospital for Children - 2019-2020

Kingston, Jamaica

(Payroll officer)

Duties:

Check invoice for inaccuracies

Update cash book.

Prepare monthly traveling for traveling officers for all groups (Medical, Nurse, and bio Medical)

Photocopying of employees information for future records.

General administrative duties

Mt Olympus Theme Park and Resort Park - 2019

Wisconsin dells, WI

Housekeeping Supervisor

Duties:

Oversee the work of housekeepers and ensure that the facilities are kept clean and tidy before the guesses are checked in.

Maintain a level of excellent organizational and communication skills and also solve any issues a guess have.

Update the front desk staff of the rooms that are ready.

Check rooms and common areas, including stairways and lounge areas, for cleanliness.

Maintain the quality of housekeeping with routine checks.

Establish and educate staff on cleanliness, tidiness and hygiene standards.

National Land Agency - 2017-2018

Kingston, Jamaica

(Land Title Officer)

Duties:

Pull land titles for customers who request a copy of their land title.

Take call and answering to guess inquiries

Refiling of land titles that were pull through the day.

Take payments from customers for a service that was provided.

Arranging correspondents and organizing meeting arrangements in adherence to organizational procedures, with vast experience with record keeping and detailed reporting.

SKILLS

Microsoft Office Suite

Solid understanding of basic bookkeeping and accounting payable principles

Proven ability to calculate, post and manage accounting figures and financial records

Data entry skills along with a knack for numbers

Hands-on experience with spreadsheets and proprietary software

Proficiency in English and in MS Office

General knowledge of accounting principles, mathematical comprehension, data analysis and Report writing

REFRENCES

Available upon request.

Contact this candidate