Project Management, Practice Manager, Medical Assistant
Resume:
Patricia Pichirilo
Regional Practice Administrator
Contact
Cranston, RI 02910
**********@*****.***
Summary
Focused and organized professional with diverse experience in business administration, medical operations. Have maintained a strong record of process improvement, relationship building, and project management. Innate ability to handle multiple tasks simultaneously while ensuring accuracy and excellent patient service. Ability to collaborate with cross-functional teams, ability to assess skills gap, establishing and enforcing quality assurance measures and performance.
Education
Gibbs College
Providence, RI
AS in Medical Assistant
Key Skills
Project Management
Budget Planning
Communication
Problem-Solving
Technical Skills
Athena
Kronos
E-Clinical
Workday
Insights Reporting
Salesforce
Canopy
Greenway
ADP
Experience
Regional Practice Administrator Village Medical 12/2021-Current Wakefield, RI
●Responsible for overseeing staff management, producing a high-performance work environment that values employees and promotes their development and success.
●Collaborate with market Director of Operations to standardize workflows, processes.
●Liaise between operations and physician leadership to ensure providers’ needs are being successfully addressed and to reinforce a culture of transparency and support.
●Coordinator of provider schedules across multiple practices to meet the patient demands at each clinic location.
●Responsible for the practice compliance for OSHA and HIPPA regulations
●Accountable for clinic performance on quad metrics and that they are met.
● Review, interpret and formulate action plans associated with monthly financial and operational reporting; understanding the levers that move operational performance indicators and devise strategies and action plans to build performance.
●Ensure timely and accurate completion of integration tasks; including communicating delays, opportunities, and needs across various stakeholders.
●Assist with the onboarding, launch and integration of new Village Medical clinics.
●Function as initial point of escalation for any staff, provider, or patient concern.
●Supply management and delegation as required.
●Responsible for completion of over 100 clinical staff payroll.
●Accountable for creating and maintaining various standard operating procedures.
Supervisor Providence Community Health Center 02/2020-12/2021
●Function as the liaison for patients and families by problem solving and dispute resolution.
●Hire as well as train new and current employees.
●Managing flow of new patient entry into the practice.
●Monitor and maintain center’s daily cash collection and reconciliation processes.
●Manage the clinics budget and inventory.
●Responsible for annual staff evaluation.
●In charge of employee vacation approval and payroll.
●Process daily reports.
Supervisor Midtown Imaging 03/2012-01/2020
●Operational supervisor of Front desk area.
●Assist in the hiring process, as well as training new and current employees.
●Perform daily deposits and transactions.
●Assisted staff in managing issues and prioritizing assignments.
●Function as part of management team to ensure consistent productivity and in planning departmental goals.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed center goals while maintaining excellent patient satisfaction scores and patient care.
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