Customer Service Call Center
Resume:
TONIA STEWART
Lexington, KY *****
**********@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Work Experience
Janitorial Cleaner
Service Master - Lexington, KY
May 2019 to Present
• Confirmed all cleaning tools and equipment were stored properly after use.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Cleaned and maintained lobbies, offices, and other common areas in commercial buildings.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols. Peer Support Specialist
NewVista Behavioral Health - Lexington, KY
October 2023 to April 2024
I worked with clients with Mental Illness and in recovery. Customer Service Representative
Xerox / Conduent - Lexington, KY
July 2016 to January 2017
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services, and company information.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Call Center Customer Service Representative
ACS Xerox - Lexington, KY
July 2010 to February 2014
• Trained staff on operating procedures and company services.
• Investigated and resolved customer inquiries and complaints quickly.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained up-to-date knowledge of product and service changes. Education
Sone college in Criminal Justice
Colorado Technical University-Online - Colorado Springs, CO August 2023 to Present
Skills
• High-Volume Environments
• Janitorial Duties
• Information Updates
• Detailed Evaluations
• Call Center Operations
• Behavioral Health
• Case Management
• Medication Administration
• Individual / Group Counseling
• Addiction Counseling
• Group Therapy
Assessments
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Medical receptionist skills — Completed
May 2024
Managing physician schedules and maintaining accurate patient records Full results: Completed
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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