Customer Service Front Desk
Resume:
Deborah Silvey
Waldron, AR *****
*******@**********.***
• Highly organized and results-driven professional with success in handling day-to-day operations, managing reservations, and building strong customer relationships.
• Committed to providing exceptional customer service.
• Extremely educated on many different computer software, as well as company-specific software programs.
Work Experience
CSP/Receptionist
H&R Block - Waldron, AR
October 2021 to April 2023
• Offered strong customer service skills, keeping customers satisfied.
• Worked in all sorts of Microsoft programs along with company software.
• Booked appointments, by phone or follow-ups.
• Handle client exits by ensuring all current and future needs are met
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned
Customer Service Representative
Customer First Logistics LLC - Waldron, AR
January 2017 to June 2021
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.
• Was constantly on the phone with customers or colleagues.
• Data input specialist
Waitress and Hostess
Charbroiler Plus - Waldron, AR
May 2009 to August 2016
Provided customer service and was involved in training. Offered strong customer service skills, keeping customers satisfied with food and beverages. Taking phone orders, greeting customers, and taking all kinds of payments. Education
Certificate in Medical Billing & Coding
University of Arkansas Grantham - Little Rock, AR
June 2022 to Present
Certificate in Tax Preparer (first year)
H&R Block online course - Remote
November 2021 to March 2022
Skills
• Customer service, Communication skills, Microsoft word, Microsoft excel, Computer skills, Microsoft office, Typing
• Office Management
• Front Desk
• HIPAA
• Guest Services
• Tax Experience
• Medical Billing
• Medical Records
• Customer service
• Organizational skills
• Communication skills
• Office experience
• Typing
• Bookkeeping
• Front desk
• Records management
• QuickBooks
• Windows
• Office management
• Xero
• Cold calling
• Medical terminology
• Guest services
• Tax experience
• Project management
• Microsoft Office
• Data entry
• Accounts receivable
• Data management
Certifications and Licenses
Tax Associate
2022 to 2023
Assessments
Customer focus & orientation — Proficient
September 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Completed
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Administrative assistant/receptionist — Completed
September 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer service — Proficient
September 2023
Identifying and resolving common customer issues
Full results: Proficient
Protecting patient privacy — Completed
September 2023
Understanding privacy rules and regulations associated with patient records Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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