Data Entry Customer Service
Resume:
Karen Starling
Prosper, Texas 75078
**********@***.***
Objective: To obtain a position where I can maximize my organizational skills and knowledge and work in an organization that will allow me to grow personally and professionally. Demonstrate self-motivation and work both independently and as a collaborative team member. To work in an organization that will allow me to grow personally and professionally.
Work History
AT&T
Operations Clerk 01/12 – Present
Payroll Change Request; Elink Administrator; Customer Service
Skilled in Expense Net and MOOSE
Schedule appointments and maintain calendars
Perform multiple task in a demanding business environment using procedural decisions and judgments
Data Entry, 10 Key and record maintenance skills
Word, Excel and Microsoft Office
Interpersonal and communication skills with high level of maturity when it comes to confidential matters
Create expense reports for departmental purchases
Order Branded Apparel and office supplies
Answer calls and reduce escalations as needed along with answering inquiries, takes messages and relays calls.
Maintain How’s My Driving (Customer Rules) reports
Order and maintain attendance and performance reports for Human Resource
Create spear Payments
Obtain conference rooms for Orientations
Obtain Driving Records as needed
Prepare and Organize daily calendar, district training reports, agendas and Day in Courts for Director as needed
Uses typewriter and/or computer terminal to prepare and/or type correspondence, reports, memos, logs, vouchers, bills and budget data
Senior Reports Clerk 05/10 – 05/12
Served as EPIC, UPFRONT, IPROCUREMENT and Oracle Systems Helpdesk Support.
Call Center Tier 2 Support; Facilitate daily statistics for the SCSC Helpdesk; First point of contact in resolving Purchase Order discrepancies, order status and expediting requests, escalations and special projects.
Provide assistance and training to technicians, supplies attendants and managers in the step-by-step process for ordering supplies and equipment via APROMS, UPFRONT, Oracle, iProcurement and EPIC.
Fraud Specialist 04/03 – 01/2010
Fraud Investigation; Investigate fraud alerts on residence and business cust Customers through inbound and outbound telephone contact, correspondence, and various computer systems
Makes decisions on suspending or permanently disconnecting service
Updates various databases and systems with information associated with fraud.
Coordinates with other departments regarding fraudulent activity using knowledge to reestablish service as well as verifying legitimate customer usage
Sr. Records Clerk
01/00 – 04/2003
Calculates, prepares, maintains, balances and/or corrects various records and reports of a complex and highly specialized nature requiring a high degree of specialized training and ability
Including payroll and personnel records for specific work groups
Performs other specialized functions of a complex nature
Bank of America (Part Time Contract) 03/10 - 03/2011
Loan Service Specialist
Operations in Home Retention Division with FREDDIE MAC accounts
Knowledge about flood insurance/ flags, determining property types, interiors, drive by's, Group Insurance and warning/ lock out codes on foreclosure homes
Clearing exclusions, checking account status's, ordering Tax impounds, Attorney fees and costs, Insurance and BPO's
Ordering and multitasking through a variety of screens and systems such as AS400 LS, LAFA, BPO.direct.com, Soft Exclusions, Access and Excel
Emailing impound requests to customer's Attorneys for FREDDIE MAC accounts for past due costs and fees
Accomplishing competitive teamwork, complex goals daily
Verified the accuracy of loan modification customer information on spreadsheets
Transferred information from spreadsheets into company database
Utilized 2 computer monitors to ensure maximum efficiency when verifying and transferring data
Comerica (Part Time Position) 10/07 - 07/2008
Lock Box Processor
Responsibilities were to process incoming mail to lockbox accounts according to customer specifications
Ten Key by touch with an average of 12,000 key strokes per hour
Responsibilities also consist of processing transactions consisting of checks, deposit tickets, payments and other accounting documents received from banking centers and other sources by calculating/keying numerical data
Concentra Inc 06/99 - 07/2000
Return to Work Coordinator
Responsible for enhancing the case management product by assisting the Telephonic Case Manager with return to work coordinator of the TCM files
Enable the Case Manager to better focus on medical management
CSC Logic Loan Servicing Co. 06/97 - 06/1999
Loan Servicing Processor
Reviewed Loan Files for accuracy and completeness
Contacted customers regarding missing paperwork and documents needed
Processed loan payments for different loan servicing companies
Balancing on a daily basis via the computer using Microsoft Word
EDUCATION
Dallas Community College, Dallas, Texas
Nursing
Austin Community College, Austin, Texas
Nursing
University Of Phoenix, Dallas, Texas
Business Management
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