Project Manager Senior

Joseph DeMarco

Senior Project Manager with Active Secret Clearance

**** * ********* ** **** Arizona 85205

EMAIL: ***********@*****.***

Phone: +1-716-***-****

•I Have been working in the Information technology field for approximately 25 years. I bring to the table a very good work ethic with the diversity to work with all groups of people on multiple projects at the same time.

•I Have progressively moved through many job functions and roles to include Management to Director level positions.

•Have lead many cross functional groups on technical discussions vetting of requirements from both the business side of the project to the technical side.

•Created Engineer design documents and System Architecture Design Documents.

•Ran Infrastructure projects from conception to conclusion making sure the projects finished on time and under Project budget.

•Identified any risks associated with each milestone and worked with the infrastructure teams to document the solution and define the mitigation steps and escalation points for each risk issue. • Compiled and put together weekly reports on current status and next steps for all projects I was managing on a weekly basis. I would present the reports to my management, and project owners on a weekly or bi-weekly basis. The reports were created through different platforms depending on how the stake holders and project owners wanted them for example, I created reports through power bi, ppt, excel, dashboard reporting through Jira and Sheets..

Accomplishments:

Entraedge Contracted to City of Chandler:

•Led the full project life cycle for all of the largest multi-million dollar projects for the Infrastructure team

oCity of Chandler Wifi-6 design and implementation.

oCity of Chander Down-town Refresh of technology

oCity of Chandler Infrastructure Refresh

oCity of Chandler Solar Winds upgrade.

oCity of Chandler 3 party Vendor management

•Took over the daily activates of the Senior Manager of Infrastructure and Data Services teams.

•Vetted and introduced a formalized the Enterprise Change Management Process and adoption.

•Helped bring in Smart Sheets as both a Project Management tool and PPM tool for Resource Management and allocation.

•Was added to and participated in the Weekly leadership meetings as a contractor.

VMware:

•Restarted the CMMC and Executive Order projects. Created dashboards and project trackers for risks and high-level dependencies.

•Created Executive reporting for VMware senior leadership, along with monthly meetings with all senior leadership to make sure they were up to speed and current with project status.

•Ran multiple meetings across cross-functional teams to make sure all changes were reflected and documented from the teams project managers.

CVS / Aetna Health Insurance:

•Ran Infrastructure projects from conception to conclusion, making sure the projects finished on time detailed in the Project Schedule I created and under budget.

•Identified any risks associated with each milestone and worked with the infrastructure teams to document the solution and escalation points for each risk issue

•Compiled and put together weekly reports on current status and next steps for all projects I was managing on a weekly basis. I would present the reports to my management, and project owners on a weekly or bi-weekly basis.

•lead implementation manager for the Azure project from inception to completion.

•I managed all aspects of the project to include budgeting, forecasting, Vendor Management, document creation to include Project Plans, Change Notices, and Meeting minutes.

•As the implementation manager I worked with the business and technology teams on a weekly basis to ensure there was no roadblocks or issues that were not being addressed by the PM, I also worked with the project manager if he or she came across anything they did not know how to move forward with. I made sure scope creep did not effecting timelines or task completion.

•I would schedule the cutovers and submit all change notices with approvals from directors level and executive level in order conduct the change or cutovers on the weekends during maintenance windows.

•I was the lead Infrastructure Project Manager for the Data-Center shut downs and openings across the US when CVS bought Aetna.

Scheduled all data transfers to coincide with the changement process

Brought in 3rd party Vendors for transfer mitigation and resolution

Worked with Windows and Unix teams to determine each server EOL, and identified which servers would be going from Physical to Virtual

Worked with all applications teams to verify their applications would run on the new level of supported OS and then schedule the change process for testing in QA Dev and then Prod before going live

Document and inform the Project Stake holders on progress and any scope creep while making sure it was minimal to the project

Documented all risks associated with moves and server shut downs along with steps for mitigation.

American Express:

•Moved the team off an old ticket tracking software onto Jira

•Created System Architecture documents to support different Application infrastructure

•Created automated reports for ticket aging.

•Created training material for end users on how to use the new system

•Held Weekly meetings with different business and technical units to drive change in process.

American Airlines:

•Lead Architect / Engineer for Design and Design review on the Infrastructure Design review board • Worked with the different Business Units to identify and produce requirements for their application stacks which included Storage upgrades, Network speed increase, Load Balancing through F5, implementation of Oracle 12c and application recovery times in case of outages

•Created System Architect Design Documentation to support the design and implementation of Solution that I provided.

•Was the Lead Engineer and conducted all POC's and design review for CMDB.

•Led discussion with Business units to identify requirements, created documentation, updated roadmaps. Interviewed and brought vendors on site for tool selection process • Conducted POC's for the CMDB both at Phoenix site and Dallas Fort worth

•Lead Infrastructure Engineer in the CEQ (common engagement question) team

•Worked with 3rd party vendors for Advancement of new VMware technology

Independent Health:

•Delivered roadmaps that enhanced operational efficiency and provided visionary guidance for solution architects.

•Lead the design and implementation of VMware View environment • Worked with VMware on design and implementation of services

•Was single point of contact for VMware vendor through out project

•Designed and implemented Virtual Desktop through VMware working with development teams and VMware.

•Created a virtual store to check out applications which lowered licensing cost across the organization for thin client users.

•Worked on vCloud design for IaaS

•Designed vCenter Operations Manager to fit within the current architecture.

•Created and updated documents and procedures for the Infrastructure Architecture library for independent health

•Worked with the business to identify baseline requirements and the designed solutions following VMware best practices gained from working with the VMware team.

Work Experience

Senior Infrastructure Project Manager / 3rd party vendor manager

Entraedge contracted to the City of Chandler

May 2023 to Present

•Led the full project life cycle for all of the largest multi-million dollar projects for the Infrastructure team

oCity of Chandler Wifi-6 design and implementation.

Led and managed all aspects of life cycle for the project.

Implemented DNA Centre for this as well along with upgrading the switches, creating heat maps working with vendor to solidify design and AP placement for 60 buildings.

oCity of Chander Down-town Refresh of technology

Managed the project through all life cycle process, along with creating reporting for C suit executive.

Created all project plans for the project, led weekly meetings to gain updates as need or create on off working groups session.

oCity of Chandler Infrastructure Refresh

Managed the project through all life cycle process, along with creating reporting for C suit executive.

Created all project plans for the project, led weekly meetings to gain updates as need or create on off working groups session.

oCity of Chandler Solar Winds upgrade.

oCity of Chandler 3 party Vendor management

•Took over the daily activates of the Senior Manager of Infrastructure and Data Services teams.

•Vetted and introduced a formalized the Enterprise Change Management Process and adoption.

•Helped bring in Smart Sheets as both a Project Management tool and PPM tool for Resource Management and allocation.

•Was added to and participated in the Weekly leadership meetings as a contractor.

Senior Info sec Project Manager for VMware

Consult our Source - San Francisco, CA

April 2022 to December 2022

•Restarted the CMMC and Executive Order projects. Created dashboards and project trackers for risks and high level dependencies.

•Created Executive reporting for VMware senior leadership, along with monthly meetings with all senior leadership to make sure they were up to speed and current with project status.

•Ran multiple daily meetings across cross-functional teams to make sure all changes were reflected and documented from the teams project managers.

•Worked with outside vendors to be certified for the executive order And CMMC projects.

•Created and assigned tasks to individuals while working with their managers to ensure they had enough cycles and funding for the projects.

Senior Infrastructure Project Manager / Infrastructure Implementation manager

CVS HEALTH (Aetna) Health Insurance - Remote

May 2017 to Dec 2022

Job Description:

•Accountable for the development, implementation and ongoing management of more complex projects which typically impact more than one of the following: process, system, product and/or function and may run a year in duration.

Fundamental Components:

•Developed and implemented strategic project plan to achieve business goals as directives indicated for meeting requirements.

•Proactively leads project and/or business by setting direction of project, creating project plan, timeline identifying key milestones and additional resources needed on selected project(s)

•Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization

•Solicits and evaluates internal and external customer feedback to enhance continuous quality improvement

•Responsible for managing the budget and/or financial implications of more complex projects

•Group facilitation/presentation influencing various internal (these may be cross-functional/segment)and external parties (e.g., vendor management)

•Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution

•Tracks progress and communicates project(s) status on a regular basis to all impacted parties

•Builds communication plans for implementation to ensure all impacted parties (up stream/downstream) are informed of next steps for completion

•May mentor and/or manage others

•Acts as an advocate for change may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment.

Background Skills

•Solid Project Management and supervisory skills

•Proven ability to affect change/interpersonal skills

•Past positions required acting a project lead and directing a team

•Past experience includes development of budgets

•Proven communication skills both written and verbal

•Proven track record in meeting project milestones and negotiating for resources.

•BS/BA or equivalent experience and 5-7 years of management experience related to standards &measurements, technology, systems, processes etc preferred

Senior Full Stack Engineer

TEK Systems - Tempe, AZ

December 2015 to April 2017

•Setup and ran the Obstacle Removal Team

•Transferred the old ORT Application to a JIRA based solution

•Created users, permission levels, and assignment matrix for Assignment and follow-ups

•Helped create new reports for aging tickets, tickets not be updated by reporter, and held weekly meetings with users to gain information on where they stood in implementation steps

•Worked with multiple dev teams and application team to identify the process

•Architected solutions for Mac stabilization in the enterprise working with 3rd Party Vendors

Data Loss Protection for Mac (End Point Protection from MacAfee)

Secure Encrypted Email for Mac (API Mac)

Softphone for Mac (Jabber)

Worked with Directors, VPs, and Engineers to address the obstacles they were facing during projects or day-to-day operations

•Worked with VP, Directors, and High level Architects to address miscommunications contained in the daily process they were utilizing.

•Directed and was part of the revamp of Architectural Process documentation and Process used indifferent Business units.

•Made the processes for deployment and application mobile testing available to the enterprise through Square

•Used Microsoft Visio, Word, and PowerPoint for Architecture documentation and presentations to VPsand Stakeholders for the departments to demonstrate of present solution being worked.

•Helped define areas of improvement for both current processes and for direction on creating new documentation

•Setup and Conducted Proof of Concepts (POCs) on new applications suites

•Created roadmaps and various documents pertaining to Engineering and Architecture

•Worked directly with the Change Management Team (more as a Process Engineer) and identified loopholes in change management, created new documentation for enterprise consumption

Senior Infrastructure Architect / Design Engineer

TEK Systems - Tempe, AZ

September 2014 to December 2015

•Led the discussions with different Business units to identify both Functional and Non-Functional requirements for new projects

•Attended design meetings as the Lead in Infrastructure Design Architect/Engineer

•Worked closely with Project Management to identify the correct resources for projects.

•Designed the infrastructure to meet requirements defined by business in accordance with the project scope while maintaining Scope creep • Lead the team on Vendor Management

•Worked with Vendors to conduct POCs in both Dallas and Phoenix

•Was the lead Architect / Engineer for CMDB

•Worked with IBM and HP on CMDB process and POC of each toolset

•Setup Conducted Proof of Concepts (POCs) on new applications suites, created documentation on fails and wins of the Application suite that was being tested.

•Created process documentation, roadmaps, and various documents pertaining to Engineering and Architecture

•Was a member of the Architectural Review Board (CEQ) for design and new implementation

Solutions Architect

Cloud62 - Amherst, NY

October 2013 to September 2014

•Worked with clients to outline design requirements

•Recommended best practices to be followed

•Lead and mentored the development team on the project

•Lead the team to meet all delivery dates for coding and cross platform testing to include all regression testing

•Presented all project related information directly to client

•Maintained scheduled deliverables and met all timelines

•Led the training of the client to fully understand the capabilities of Sales Force as a platform

Enterprise Architect

Independent Health - Buffalo, NY

August 2010 to January 2013

•Provide strategic direction, guidance notes, position papers and design principles to the Information Technology department. Ensure close alignment between business objectives, IT design principles and solutions

•Used models and architectural frameworks to identify key relationships and gaps between business objectives, process, and technical systems. Delivered road-maps that enhanced operational efficiency and provided visionary guidance for solution architects

•Lead the design and implementation of VMware View environment• Worked with VMware on design and implementation of services

•Was single point of contact for VMware vendor through out project

•Designed and implemented Virtual Desktop through VMware

•Created a virtual store to check out applications which lowered licensing cost across the organization

•Worked on vCloud design for IaaS

•Designed vCenter Operations Manager to fit within the current architecture

•Created and updated documents and procedures for the Infrastructure Architecture library for independent health

•Worked with the business to identify baseline requirements and the designed solutions that were both cost effective and performed to meet the needs and requirements of the business.

•Tasked as a team with reducing overall administration costs by $6 million dollars by identifying duplicate technologies and designing more cost effective solutions, with a streamlined support base • Was a member of the Enterprise Architectural Council where we would discuss Architecture Exceptions, New Project, New Applications, and Security requirements that needed to reside in the current architecture

Infrastructure Architect

Independent Heath

September 2008 to January 2010

•Responsible for all infrastructure projects

•Designed solutions to fit into existing architecture

•Documented design process

•Maintained TCO for all projects

•Lead a team for project implementation

•Documented support documentation for the support team

•Lead Architect for the Data Warehouse

•Retired the existing EDW while designing and implementing a new warehouse using Kalido

•Designed the new Informatica architecture moving from physical to virtual environments

•Designed the infrastructure to migrate Informatica from AIX to Red Hat

•Lead the team on implementation of the new Informatica regions

•Worked with the business to define D4C levels

•Closely worked with Privacy and Security team to make sure the architecture was secure. Reduced cost through negotiation with Red Hat for overall licensing cost.

Senior Project Manager

RR Donnely - Niagara Falls, NY

August 2007 to July 2008

•Senior Project Manager for Travelers Insurance

•Managed a development team for coding of printing products for Travelers monthly mailing

•Reported directly to sales director on new development taking place on requested product lines• Lead the team to meet all delivery dates for coding and cross platform testing to include regression testing

Manager System Administrator

Pioneer Credit Recovery - Arcade, NY

February 2006 to July 2007

•Managed a team of System Admins

•Reported directly to the IT Director

•Worked with the business to enhance current applications both home-grown and best of breed.

•Assigned work to the Sys Admins in accordance to their skill sets

•Managed the budget for run the business (RTB) projects

Service Desk Manager

Pioneer Credit Recovery

July 2005 to February 2006

•Managed a Service Desk, which had 6 locations across NY.

•Managed first call resolution and reported monthly numbers to upper management

System Admin

OneNeck IT - Scottsdale, AZ March 1999 to May 2005

As a Service Desk I handled all calls for both national and international companies.

•Created user IDs through a Unix interface

•Monitored network systems

•Managed tape back up

•Maintained high level of first call resolution

•System administration including troubleshooting and break/fix

•Worked directly with customers to improve network speed and dependability

•ongoing support for networks for all companies

•LAN / WAN router configuration

•Completed tickets assigned to me from the Service Desk

Education

Bachelor of Arts in E-Business in E-Business

University of Phoenix - Tempe, AZ

2001 to 2003

Associate in Computer Information Systems in Computer Information Systems

Remington College - Tempe, AZ

1999 to 2001

Skills

•Microsoft Project

•Project management

•Process mapping

•Vendor management

•Leadership

•Management

•English

•VMWare

•Microsoft SQL Server

•Agile

•Visio

•Project planning

•Negotiation

•Scrum

•Product development

•Communication skills

•SDLC

•IT

•Time management

•Risk management

•Project management methodology

•Confluence

•IT project management

•Technical project management

•Project management lifecycle

•Software project management

•Waterfall

•Analysis skills

•Program management

•Product management

Military Service

Branch: United States Marine Corps

Service Country: United States

Rank: Sergeant

September 1994 to September 2002

MOUNT (Military operations on Urban Terrain) Instructor

Assessments

Scheduling — Familiar

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Project timeline management — Familiar

November 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

Management & leadership skills: Planning & execution — Familiar

January 2022

Planning and managing resources to accomplish organizational goals

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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