Customer Service Front Desk

JENNIFER RHYNE

Charlotte, NC ***** · 704-***-****

*****************@*****.***

High-energy career Receptionist expert with an A.A. degree in Office Administration, 12 years with customer service experience, 3 years as a Front Desk Receptionist at The Morehead Inn, & 4 years as an Inbound Sales Specialist at Alltel Communications bought out by Verizon Wireless. Superior analytical skills call after call, while providing a seamless, memorable interaction.

EXPERIENCE

JUNE 2022 - PRESENT

SALES & CUSTOMER SERVICE REPRESENTATIVE, PRIME COMMUNICATIONS, LLC

Provides excellent customer service by being compassionate towards a customer and understanding their needs

Working face to face in a retail store with customers being productive by asking each of them questions in order to sale and set up new lines of service for personal and business accounts, completes equipment upgrades, setup internet fiber technician installations, and completes accessory sales transactions

Problem solving and assisting with billing questions

Ability to work under pressure, multi-tasking, and handling customer complaints or requests

Works with wireless leaders to stand out, serve, and succeed our local community

SEPTEMBER 2020 – JUNE 2022

SHIFT LEADER, WALGREENS

Provided excellent leadership to team members by communicating tasks & handling day to day cash functions and coaching on warehouse and vendor orders

Performed all required cash handling duties and ensured that the stockroom and floor were ready for the next business day

Performed customer refunds, order voids, product returns, counting down 5 register’s then cash dropping in the safe, and made changes that were available to the cash registers

Responsible for keeping the store keys for the opening and closing of the store without management

Accessed and developed product displays for seasonal, super structures, promotional activities, and completed resets and revisions OCTOBER 2017 – SEPTEMBER 2020

FRONT DESK AGENT, THE MOREHEAD INN

Managed the booking and billing of all guest reservations, checked guests in upon arrival, and checked them out on their check out date, as they returned the keys to the room they were reserving

Reviewed daily reports, answered multiple phone lines, maintained the cash drawer and safe, and handled all guest complaints

Confirmed reservations and reviewed all notes per reservation

Oversaw guest reservations and other clerical duties with a focus in quality and courtesy

Advised housekeeping staff arrival times and ensured each room was cleaned upon each guest arrival, departures, and stay-overs OCTOBER 2004 – AUGUST 2009

INBOUND CALL CENTER SALES SPECIALIST, ALLTEL COMMUNICATIONS

Received incoming calls in a call center setting up new lines of mobile service, equipment upgrades, rate plan changes, sold internet packages, data plans, & accessories

Met & exceeded sales quotas and other measurements

Won Heavy Hitter awards in various KPI’s

Received Top Performer in Voice & Data

Achieved 3rd place out of the channel, which consisted of 150 + employees for combined sales performance

Exceeded Top Quality Quotient

Modeled and delivered a very distinctive customer service experience EDUCATION

JANUARY 2010 - JANUARY 2012

A.A. DEGREE IN APPLIED SCIENCE - OFFICE ADMINISTRATION, CENTRAL PIEDMONT COMMUNITY COLLEGE

SKILLS

Excellent communication,

organizational, computing, and

administration skills

Computer keyboard – 65 wpm

Ability to operate office machinery,

computer systems, Software,

Microsoft

Microsoft Suite (Word, PowerPoint,

Access, Outlook, & Publisher)

2

3

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