Customer Service Quality Assurance
Resume:
Rhonda Sawyer
Grimes, IA *****
***************@*****.***
Professional Summary
Adept at enhancing customer satisfaction and resolving issues with professionalism, I leveraged my problem-solving abilities and proficiency in Microsoft Office Suite at Wells Fargo. By focusing on quality assurance and customer service excellence, I significantly contributed to team growth and maintained high service standards, ensuring efficient complaint handling and customer education. Accommodating Job Title with Number years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, Software. Highly motivated and driven to achieve set goals and targets.
Skills
Quality Assurance
Customer service excellence
De-escalation
Active Listening
Problem-solving abilities
Customer Service
Microsoft Office Suite
Customer Education
Building rapport
Product Education
Problem Resolution
Critical Thinking
Call center experience
Documentation
Complaint Handling
Microsoft Outlook
Follow-up skills
Education
May 1982
Roosevelt High School Des Moines, IA
High School
Work History
June 2009 - July 2024
Wells Fargo - West Des Moines, IA
Collection/Customer Representative
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
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